Gerald Omondi

A proactive professional experienced in managing and analyzing customer requests to resolve issues accurately and in a timely manner to win customer loyalty. This is made possible by my ability to thoroughly understand products which results in better response to enquiries. I bring on board the following competences; customer service, business development, administration and relationship management.

Highlights of my working experience include; managing customer orders in a timely manner, building sustainable relationships with clients, maintaining filing systems for all clients, acting as the point of communication between clients and various departments, identifying and assessing customer needs coupled with handling administrative roles. Moreover, I am also proficient in handling numerous operations with minimal supervision. In addition, I can bring out the best in teams and manage them effectively.

Being highly competitive and financially motivated, my goal is to secure a position in a fast-paced environment where I will foster my expertise in management and customer service as I contribute to the profitable growth of the organization.

Area Sales Manager at Jotun Kenya Limited (2024-05 – Present)

• Cultivating solid relationships with major customers to ensure a continuous flow of sales revenue.
• Regularly review sales data and create reports for senior-level officers
• Travel to organization locations within given area to meet with and manage sales staff
• Identify both struggling and successful sales initiatives and explore ways to improve sales metrics
• Communicate actively with sales team to foster a team environment.
• Interview and train new sales employees and oversee other onboarding tasks as needed
• Meeting & exceeding sales targets for the assigned territories.
• Identifying and acquiring new customers, as well as up-selling to the existing customer base.
• Managing the entire sales cycle from prospection through to successful closure.
• Building strong relationships with key accounts.
• Building a strong pipeline and ensuring accurate sales forecasting and account planning.
• Coordinating with other teams to ensure smooth delivery of products & services.
• Preparing regular reports and participating in regular meetings to review performance.
• Analyzing market trends and competitors' activities and formulating strategies to respond to these.

Senior Sales Executive at Doshi Group of Companies (2020-04 – 2024-04)

• Identifying new sales leads, recruiting dealers and managing their accounts.
• Collaborate with the management to improve marketing materials and expand the company & marketing presence in respective territories.
• Assist sales representatives to meet and exceed goals.
• Cultivating solid relationships with major customers to ensure a continuous flow of sales revenue.
• Identifying promising prospects through cold-calling, networking, and customer referrals.
• Ensuring that all sales administration and customer service activities run smoothly.
• Providing overall guidance for newly recruited Sales Representatives.
• Maintaining accurate records of the total number of sales made, potential and existing customers, as well as sales employee performance evaluations.
• Assisting newly recruited or less experienced Sales Representatives in answering technical questions posed by customers.
• Analyzing sales metrics to determine whether current sales strategies are effective.
• Conducting in-depth research on competitor's products, pricing, and market success to gain insight into customer preferences and interests
• Supervising the tasks of all the Sales Executive in the team.
• Setting and meeting sales revenue targets.
• Maintaining a healthy relationship with the existing and new clients.
• Developing and planning various sales activities.
• Assisting Human Resource department in hiring new employees.
• Maintaining an accurate record of total closed sale deals.
• Preparing regular sales reports and presenting them to the higher management.
• Recommending sales improvement strategies and giving advice to the sales team.
• Documenting all the aspects of sales team activities.
• Maintaining technical knowledge by attending conferences and workshops. Ensure the targets set are communicated and monitor the progress.
• Forecast sales, develop 'out of box' sales strategies/models and evaluate their effectiveness.
• Work closely with sales executives and other internal teams to meet individual and group sales quotas.

Senior Sales Area Officer at Polytanks and Containers (K) Ltd (2017-05 – 2020-03)

Business Development Executive at Rak Ceramics Kenya Limited (2015-12 – 2017-04)

Sales Executive at Africa PVC Limited (2014-09 – 2015-11)

Sales Executive at Riflo Industries Limited (2013-12 – 2014-08)

Electrician at Riflo Industries Limited (2013-09 – 2013-11)

Electrician at Eastern Produce Kenya Limited (2012-08 – 2013-07)

Diploma in Business Management – Mount Kenya University (2025-09)

Certificate in Electrical installation – K. I. T. C (2012-01 – 2012-08)

Certificate in Computer operations – K. I. T. C (2012-01 – 2012-03)

K. C. S. E – St. Pauls' Sigomre (2006 – 2009)

K. C. P. E – Mumias Complex (1996 – 2005)