Joseph Wambua

Results-oriented professional with extensive experience in ensuring smooth operations. Proactive and passionate about collaborating with others to achieve outstanding results. Organized and detail-oriented. Skilled in managing emails, scheduling meetings, and handling correspondence. Proficient in Microsoft Office, Google Suite, and project management tools to boost team productivity. Prioritizes client service and maintains confidentiality of projects and documents.

Administrative & Financial Support Specialist - Extra Solutions Limited - Hybrid

(2023-03 - 2024-05)

• Resolved client inquiries through proactive communication and problem-solving, achieving a 95% satisfaction rate in under 6 months.
• Mapped a finance system and compliance workflow to identify data gaps, leading to a 25% reduction in error reporting.
• Streamlined ledger maintenance across 5+ accounts, ensuring 100% compliance with established processes in 4 months.

Community Assistant (Part-time) - ALX Africa - Nairobi, Kenya

(2023-03 - 2023-09)

• Coordinated daily hub activities with a team of 8, achieving 90% task completion on schedule.
• Delivered first-line learner support and process improvement documentation, increasing satisfaction rates to 95%.
• Automated event registration, attendance tracking, and logging via Google Forms for 5+ events, ensuring 100% technical readiness.
• Streamlined internal communications and report compilation through Slack summaries, improving knowledge sharing and supporting decision-making.

Certificate - Virtual Assistant - ALX Africa (2024-09 - 2024-11)

Bachelors of Arts - Psychology (with IT) - Maseno University (2018-09 - 2022-05)