Joshua Mambo
Customer Service Representative
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About
I am a self-motivated person who can work in an organization with demanding circumstances under minimal supervision to achieve projected company objectives and meet tight deadlines.
Enthusiastic graduate, I am adaptable, confident and determined to carry out the organization’s operations and able to work with minimum supervision
Experience
Call Center Support Representative
SportTech Entertainment Kenya Ltd T/A PulseBet Kenya
Worked in the call center where I addressed the issues of the customers and provided them with relevant solutions.
Responding efficiently and accurately to customers’ inquiries and complaints through emails, live chats, and WhatsApp chats.
Managing and updating customers’ database.
Collecting and reporting on customer feedback.
Skills: Skilled Multi-tasker · Attention to Detail · Interpersonal Skills · Problem Solving · Online Support · Communication · Customer Support
Education
2012- 2014 CPA Part II SECTION IV - Attained a certificate in Accounting
