Josphine Katoo

A hardworking, honest, and self-motivated hospitality and customer service professional seeking a position in a reputable organization where I can apply my experience in waitressing, customer service, sales, and cash handling. I am eager to learn, work well with others, and contribute positively to the organization while providing excellent service to customers.

Waitress at ZAZU BAR AND RESTAURANT (2023-02 – 2024-01)

• Welcomed customers and provided friendly and professional table service.
• Took accurate food and beverage orders from customers.
• Served food and drinks promptly and professionally.
• Assisted customers with menu selections and special requests.
• Maintained clean and well-organized tables and dining areas.
• Cleared and reset tables after customers finished their meals.
• Responded to customer needs and ensured customer satisfaction.
• Worked closely with kitchen and service staff to ensure smooth operations.
• Handled customer complaints and concerns professionally.
• Maintained high standards of hygiene and cleanliness at all times.

Cashier at ROYAL STAR SUPERMARKET (2024-01 – 2024-08)

• Received customer payments and issued receipts.
• Handled cash and maintained accurate transaction records.
• Assisted customers in a friendly and professional manner.
• Processed customer purchases accurately.
• Maintained an organized and clean checkout area.

Sales Person at COCO COLLECTION (2024-08 – 2025-09)

• Assisted customers in selecting products according to their needs.
• Provided friendly and professional customer service.
• Promoted products and supported sales activities.
• Processed customer purchases and handled payments accurately.
• Maintained an organized and attractive sales area.
• Responded to customer inquiries and built good customer relationships.

Cashier at CAPTAINS LOUNGE (2024-08 – 2026-08)

• Received and processed customer payments.
• Maintained accurate daily sales records.
• Ensured proper handling of cash.
• Provided excellent customer service.
• Maintained an organized and clean working environment.

Secondary Education – St. Mary's Thitani Girls (2019 – 2022)

Primary Education – St. Matthew's Academy (2008 – 2018)