Josphine Katoo
WAITRESS | HOSPITALITY | CUSTOMER SERVICE
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About
A hardworking, honest, and self-motivated hospitality and customer service professional seeking a position in a reputable organization where I can apply my experience in waitressing, customer service, sales, and cash handling. I am eager to learn, work well with others, and contribute positively to the organization while providing excellent service to customers.
Experience
Waitress at ZAZU BAR AND RESTAURANT (2023-02 – 2024-01)
- Welcomed customers and provided friendly and professional table service.
- Took accurate food and beverage orders from customers.
- Served food and drinks promptly and professionally.
- Assisted customers with menu selections and special requests.
- Maintained clean and well-organized tables and dining areas.
- Cleared and reset tables after customers finished their meals.
- Responded to customer needs and ensured customer satisfaction.
- Worked closely with kitchen and service staff to ensure smooth operations.
- Handled customer complaints and concerns professionally.
- Maintained high standards of hygiene and cleanliness at all times.
Cashier at ROYAL STAR SUPERMARKET (2024-01 – 2024-08)
- Received customer payments and issued receipts.
- Handled cash and maintained accurate transaction records.
- Assisted customers in a friendly and professional manner.
- Processed customer purchases accurately.
- Maintained an organized and clean checkout area.
Sales Person at COCO COLLECTION (2024-08 – 2025-09)
- Assisted customers in selecting products according to their needs.
- Provided friendly and professional customer service.
- Promoted products and supported sales activities.
- Processed customer purchases and handled payments accurately.
- Maintained an organized and attractive sales area.
- Responded to customer inquiries and built good customer relationships.
Cashier at CAPTAINS LOUNGE (2024-08 – 2026-08)
- Received and processed customer payments.
- Maintained accurate daily sales records.
- Ensured proper handling of cash.
- Provided excellent customer service.
- Maintained an organized and clean working environment.
Education
Secondary Education – St. Mary's Thitani Girls (2019 – 2022)
Primary Education – St. Matthew's Academy (2008 – 2018)
