Joy Tracy

Detail-oriented and results-driven administrative, HR and finance professional with proven experience managing confidential HR files, coordinating executive travel logistics, and organizing high-level client and partner meetings. Skilled in streamlining operations, supporting C-suite executives, and ensuring compliance with organizational policies and regulatory standards. Adept at balancing multiple priorities in fast-paced environments while maintaining discretion, accuracy, and efficiency.

Recognized for strong communication, problem-solving, and organizational skills, with a commitment to delivering seamless executive support and driving operational excellence.

ADMINISTRATION & ACCOUNTS OFFICER at BOMI ENGINEERING & CONSTRUCTION, KONZA TECHNOPOLIS (2023-04 – 2024-08)

• Led full-cycle payroll for 200+ staff, ensuring accurate tracking of attendance, leave, and overtime. Filed statutory deductions (PAYE, SHIF, NSSF, VAT, WHT) via iTax and banking platforms with 100% compliance. Provided advisory support to SMEs on labor-related tax obligations.
• Handled WON/KES/USD reconciliations, supplier payments, and petty cash. Supported Korean grant reporting for joint government projects and maintained monthly financial documentation for audits and compliance.
• Verified invoices and processed payments for subcontractors, housing, and transport vendors. Categorized daily receipts across MPESA, cash, and bank deposits for accurate expense tracking.
• Managed onboarding and HR system integration for new staff. Tracked leave and maintained employee records using Biotime and ERP platforms. Coordinated benefits, audits, and internal communication.
• Oversaw procurement and inventory for office supplies and IT assets. Coordinated vendor services including internet, printer maintenance, and travel logistics. Maintained secure handling of sensitive HR and financial records.

GRADUATE INTERN at 67 AIRPORT HOTEL, SYOKIMAU (2022-05 – 2022-08)

• Maintained confidentiality of sensitive HR and financial records through secure filing systems.
• Improved document organization by archiving outdated files, enhancing retrieval efficiency by 25%.
• Delivered excellent client service by promptly addressing inquiries and fostering positive relationships.
• Supported front-office operations, managing multi-line phone systems and visitor coordination.

JUNIOR INTERN at THE TAMARIND GROUP – CARNIVORE (2019-05 – 2019-08)

• Acted as liaison between management and students, ensuring smooth communication and task execution.
• Planned and executed 30+ special events annually, contributing to increased guest satisfaction and revenue growth.
• Managed inventory control, ensuring adequate supplies for daily operations and large-scale events.
• Enhanced guest experiences by resolving issues promptly and upselling services where appropriate.

Certified Human Resource Professional in Human Resource Management – Mount Kenya University, Nairobi (2026)

Bachelor of Science in Hospitality Management – Kenyatta University, Nairobi (2022)

Advanced ICDL Profile Certification in Information and Communication Technology – IAT Kasarani, Nairobi (2016)