Joy Wanjiku

Customer-focused hospitality and administration professional with a Bachelor’s Degree in Hospitality and Tourism Management and practical experience in reception, front-office operations, client liaison, appointment scheduling, records management, document handling, and customer service. Experienced in welcoming and assisting clients, responding to enquiries, maintaining organized records, coordinating events, and supporting daily office operations. Proficient in Microsoft Word and Excel, with a professional, confidential, and detail-oriented approach suited to a busy NGO reception and administrative environment.

Sales Executive at PTC Hospitality Systems Ltd (2026-06 – 2026-08)

• Communicated with clients and prospects, responded to product enquiries, and maintained professional customer relationships.
• Supported follow-ups, quotation coordination, sales documentation, and reporting activities.
• Worked with colleagues to coordinate client requests and provide timely information.

Office Administrator / Receptionist at Mbukra Associates (2025-11 – 2026-03)

• Managed front-office operations and served as a first point of contact for clients and visitors.
• Handled client liaison, scheduled appointments, and maintained calendars and client records.
• Organized documents and supported filing, record retrieval, and day-to-day office systems.
• Maintained a professional, organized, and confidential approach when handling client information.

Marketing and Member Liaison at Machakos Golf Club (2025-04 – 2025-10)

• Supported front-office operations, member enquiries, customer service, and guest relations.
• Maintained member and employee records and supported accurate administrative documentation.
• Assisted with event planning and coordination, marketing communications, and social media management.

Marketing and Communications Intern at Machakos Golf Club (2024-10 – 2025-04)

• Supported front-office and golf administration duties, member communication, and event management.
• Assisted with marketing communications and coordination of activities for members and guests.

Sales Representative at Platinum Credit Limited – Machakos Branch (2023-09 – 2024-07)

• Responded to customer enquiries, explained products, and maintained professional client relationships.
• Performed data entry and supported accurate customer information and sales records.
• Promoted products and supported follow-up with customers to address their needs.

Tourism Attachment at Kenya Wildlife Service – Nairobi National Park (2023-05 – 2023-08)

• Supported customer service, tour guiding, facility management, and visitor-facing activities.
• Gained exposure to ecological monitoring, habitat management, and field assessment activities.

Hospitality Attachment at Naivasha Kongoni Lodge (2022-06 – 2022-09)

• Gained practical exposure to front-office operations, guest service, food and beverage service, and housekeeping.
• Developed service standards, teamwork, and the ability to assist guests in a hospitality environment.

Bachelor’s Degree in Hospitality and Tourism Management – Machakos University (2024-10)