Joyce Kuria
Customer service agent
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About
I am a detail-oriented professional with excellent visa application skills, Customer Service skills, computer skills and ability to manage priorities, seeking to advance my career as a Front Desk Agent at Karen Country
Club I am a Diploma holder in Computer Science with expertise in overseeing daily Customer relations to ensure effective and timely resolutions.
I have worked as a Debt Collector at Finley Collections Africa where I was tasked with recovering overdue loans from clients. Working out payment plans with clients with overdue loans among other tasks. I have worked as a visa manager for an online tours company called Wizygbe Tours, where I was tasked with applying for different visas for clients( Schengen visas, US visas, UK visas, Humanitarian packages, hotel and flight reservations and also booking embassy appointments for clients) I have also worked as a Customer
Service Advocate at Corenett Solutions where I am tasked with providing an inspiring and delightful experience for Corenett customers , delivering efficient and friendly responses to customer inquiries . I have also worked as a web developer where I was incharge of creating websites for clients, managing and handling customer complaints, enquiries among other support duties as assigned. These attributes combined with my exceptional ability to efficiently prioritize assignments, telephone management skills and ability to manage difficult and angry clients positions me to make a significant and positive impact in your organization.
Experience
I have worked as a Debt Collector at Finley Collections Africa where I was tasked with recovering overdue loans from clients. Working out payment plans with clients with overdue loans among other tasks. I have worked as a visa manager for an online tours company called Wizygbe Tours, where I was tasked with applying for different visas for clients( Schengen visas, US visas, UK visas, Humanitarian packages, hotel and flight reservations and also booking embassy appointments for clients) I have also worked as a Customer
Service Advocate at Corenett Solutions where I am tasked with providing an inspiring and delightful experience for Corenett customers , delivering efficient and friendly responses to customer inquiries . I have also worked as a web developer where I was incharge of creating websites for clients, managing and handling customer complaints, enquiries among other support duties as assigned. These attributes combined with my exceptional ability to efficiently prioritize assignments, telephone management skills and ability to manage difficult and angry clients positions me to make a significant and positive impact in your organization.
