CUSTOMER SERVICE AGENT
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Juddy Atieno Samanda is a dedicated professional with a diverse background in information technology, administration, customer service, and underwriting. With diplomas in both Human Resource Management and Information Technology, Juddy possesses a solid educational foundation.
In terms of work experience, held roles such as Administration Assistant at Faustina Holdings Ltd, where i excelled in supply management optimization, document organization enhancement, and customer order processing. Additionally, my tenure as a Customer Service Agent at FLY 540 Aviation Ltd showcased my ability to provide efficient passenger services, resolve issues promptly, and ensure a safe environment for passengers and staff.
Furthermore, as an Assistant Underwriter at XPLICO Insurance Company, i demonstrated strong client advising skills, transaction accuracy improvement, and proficiency in managing customer inquiries. My experience also includes an internship in information technology, where i honed my skills in hardware maintenance, network optimization, and software development.
My accomplishments include successfully negotiating favorable terms with suppliers and maintaining high customer retention rates through timely order delivery and effective complaint resolution.
Outside of work, i enjoys reading motivational books and engaging in community service. Fluent in English, Kiswahili, and Luo, I possess excellent communication skills and adaptable to changing environments.
Overall, I am a skilled professional with a strong commitment to optimizing operational efficiency and contributing to organizational success across various industries.
Faustina Holdings LTD (Feb 2021 – Aug 2023)
Administration Assistant: Implemented supply management optimization, enhanced document organization, managed data, processed customer orders, negotiated with vendors, scheduled meetings, and handled mail efficiently.
Fly 540 Aviation LTD(Dec 2016 – Aug 2019)
Xplico Insurance Company (Dec 2014 – Nov 2016)
Dynamic Era Solutions (July 2012 – Feb 2013)
Throughout my career, I have demonstrated strong organizational skills, effective communication, problem-solving abilities, and a commitment to enhancing operational efficiency in each role she undertakes.
1.Diploma in Human Resource Management
2.Diploma in Information Technology
My educational journey underscores a well-rounded skill set encompassing both human resource management and information technology, positioning me as a versatile professional capable of thriving in diverse environments.
