CUSTOMER CARE REPRESENTATIVE AT CCI KENYA LTD
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Focused Accounting professional with 1 year of experience maintaining financial records and reviewing account activity. Accomplished in taking on tasks within strict deadlines while prioritizing urgent needs. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative / CCI Kenya - Nairobi, Kenya / April.2022 - current
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered a constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Provided primary customer support to internal and external customers.
• Recommended products to customers, thoroughly explaining details.
• Provided information regarding loyalty programs.
Masinde Muliro University of Science & Technology - Kakamega, Kenya /
Bachelor of Commerce Finance Option
