Judy Nyaoga

Motivated and customer-focused accountant with over a decade of experience in high-paced hospitality environments. Skilled at managing transactions, resolving customer concerns, and enhancing operational efficiency through excellent multitasking and organizational skills. Known for providing exceptional service, upselling products, and maintaining accurate financial records.

Seeking to leverage expertise in customer relations and operational management to contribute to a dynamic and innovative organization.

Cashier at The Laughing Buddha (2022-04 – Present)

• Handling customer complaints with professionalism, ensuring immediate and satisfactory resolution
• Processing various payment methods, including cash, credit cards, and mobile payments, with high accuracy
• Actively upselling menu items and promoting offers to maximize revenue while enhancing customer satisfaction
• Managing takeout orders, ensuring precise preparation, and maintaining packaging standards
• Maintaining a clean and welcoming environment, adhering to hygiene and safety protocols
• Coordinating reservations and optimizing seating arrangements to reduce waiting times and improve customer flow
• Monitoring inventory levels and promptly reporting shortages to avoid operational disruptions
• Collaborating with the team to implement promotions, streamline workflows, and enhance overall customer experiences.

Cashier at The La Vue Lounge – Kisumu (2020-01 – 2022-03)

• Managing customer interactions, addressing inquiries, and providing tailored solutions to enhance satisfaction
• Processing cash and card transactions with accuracy, ensuring balanced cash drawers at the end of shifts
• Training and mentoring new team members, ensuring seamless integration into daily operations
• Optimizing workflows at the counter and drive-through, reducing customer waiting times
• Maintaining compliance with health and safety standards by keeping workspaces clean and organized
• Assisting management with daily sales reporting, ensuring accuracy and timeliness
• Upselling menu items and promoting deals to drive revenue growth and improve guest experiences
• Resolving customer complaints promptly and professionally, turning challenges into positive outcomes.

Cashier at The Laughing Buddha – Kisumu (2013-10 – 2019-01)

• Establishing strong relationships with customers through friendly interactions and attentive service
• Ensuring transaction accuracy by processing payments and reconciling daily sales without discrepancies
• Maintaining a high standard of cleanliness and organization at workstations, enhancing the dining environment
• Proactively identifying customer needs and offering personalized recommendations to boost sales
• Managing reservations and coordinating with staff to ensure a smooth and efficient dining experience
• Preparing financial summaries, enabling management to track sales and operational trends effectively
• Monitoring inventory and supplies, addressing shortages to avoid service interruptions
• Supporting the implementation of feedback systems to improve customer experiences and operational processes.

Certificate in Accounts (CPA 1) and Computer Applications in Accounts and Computer Applications – Gusii Institute of Hospitality (2012-12)

Kenya Certificate of Secondary Education (K.C.S.E) – Nyaikuro Secondary School (2008-12)