Julius Kinyanjui

Dynamic and results-driven Airport Operations & Perishable Cargo Specialist with over 9 years of hands-on experience at Dubai International Airport (DXB) with dnata. Proven track record in cold-chain logistics, ULD build-up, AWB documentation, and high-volume freight gate management for major wide-body operators (Emirates SkyCargo, Qatar Cargo, Ethiopian Cargo, Kenya Airways).

Awarded Best Performer

Staff in Cargo Operations (2018) for zero-error handling and operational efficiency. Expert in optimizing perishables export workflows, maintaining strict temperature controls (+2°C to +8°C), and delivering high-pressure customer service in 24/7 airport environments.

Cargo / Customer Service Agent - Perishable Terminal & Freight Gates 1, 3, 5 at DNATA CARGO OPERATIONS (2010 – 2019)

• Managed booking, flight allocation, and AWB generation for high-volume cargo streams with 99% data accuracy.
• Oversee end-to-end cold chain operations at the Dubai Flower Center (DFC), ensuring unbroken temperature control (+2°C to +8°C) for flower, fruit, and vegetable exports/imports.
• Coordinated ULD build-up/breakdown and ramp transfer under strict flight cut-off times, maintaining 99% on-time delivery for time-critical perishable loads.
• Served as the direct customer relations liaison for major wide-body cargo operations (Emirates SkyCargo, Kenya Airways, Qatar Cargo, Ethiopian Cargo).
• Ensured 100% compliance with IATA Dangerous Goods, perishable handling guidelines, customs protocols, and airline-specific SOPs.
• Resolved client complaints and operational bottlenecks under high-pressure shift conditions to secure customer retention and satisfaction.
• Awarded Best Performer Staff in Cargo Operations (2018) out of hundreds of operational personnel for error-free handling and productivity.

SME Business Advisor at Financial Consultant (2020 – Present)

• Deliver client relationship management and financial advisory services to 20+ SME clients.
• Drive retention and business growth through personalized account management and active referral programs.

Customer Service / Accounts Assistant / Teller at TOWER SACCO LTD (2003 – 2008)

• Managed daily front-office operations and served 200+ SACCO members daily regarding account inquiries, account openings, and complaint resolutions.
• Balanced daily cash and check ledgers with zero discrepancies; assisted in branch administrative functions.

Customer Service Agent at OL-KALOU FARMERS SACCO LTD (2000 – 2002)

• Managed member inquiries, front-desk customer service, and general administrative support.

Certificates in Certified Public Accountant (CPA) Part 1 & ATC – KASNEB

Certification in FOSA & Teller Operations – Co-operative College of Kenya (Karen)

Certificate in Customer Service & Front Office Management

Certificate in Computer Applications

Kenya Certificate of Secondary Education (KCSE)