Karen Jerop

Organised, detail-driven Executive Assistant with hands-on experience supporting a Partner-level executive in a fast-paced professional services environment. Skilled in complex diary and calendar management, travel coordination, confidential document handling, and high-volume client communication, alongside billing, invoicing, and expense administration. Known for anticipating needs before being asked, tracking issues through to resolution, and maintaining accuracy and discretion under pressure.

Open to remote, hybrid, or on-site roles across any market.

Executive Assistant - Mwangi & Mwaura Co. Advocates - Nairobi, Kenya

(2025-06 - 2026-06)

• Provide dedicated administrative support to a Partner-level Advocate, managing a complex daily calendar including up to 5 court engagements per week and 1–2 client appointments daily.
• Serve as first point of contact for a high volume of daily client communications across mail, email, and phone, screening and routing inquiries accurately and promptly.
• Draft, proofread, and format legal documents, correspondence, and presentations with high accuracy while upholding strict confidentiality protocols.
• Coordinate travel arrangements — flights, accommodation, and transportation — and prepare detailed itineraries for the partner and clients.
• Process billing, invoicing, and expense reports, accurately tracking reimbursements and financial documentation.
• Maintain organised physical and electronic filing systems across a high volume of active client and case files, tracking updates and activity on each.
• Utilise legal practice management software (Case Tracking System, Client Management System) alongside MS Office Suite to maintain accurate client databases.
• Support client intake by preparing new client forms and ensuring collection of required documentation.

Records & Administrative Support (Volunteer) - Eldo–Shalom Academy

(2024-05 - 2024-10)

• Maintained and organised student records (physical and digital), processing new enrolments and updating the school database in line with data protection requirements.
• Provided administrative support to staff including filing, data entry, and report preparation, while responding to parent and guardian inquiries.

Attaché - Kenya Pipeline Company

(2023-05 - 2023-08)

• Managed registry and library records, maintaining accurate and confidential documentation across physical and digital systems.
• Handled daily administrative tasks including correspondence, meeting scheduling, invoicing, and bookkeeping support.

Sales Representative (Brand Ambassador) - Golden Marketing (HAYAT) / Konnect / Debenham Activation

(2022-01 - 2025-05)

• Represented brands including Molfix, Konnect, and Scotchbrite in customer-facing roles, building client relationships and consistently working toward sales and engagement targets.

Bachelor of Science - Information Science - Chuka University (2020 - 2024)

Certificate - Virtual Assistant - ALX (African Leadership Centre) (2024)

KCSE - Mbooni Girls High School (2016 - 2019)