Keith Kinoti

Seasoned IT Support Lead with over 5 years of experience in Technical Support and IT services. A dedicated problem-solver with a commitment to continuous improvement and a strong foundation in root cause analysis. Recognized for expertise in troubleshooting and resolving system and end-user issues, as well as proactively monitoring performance.

-Deep Knowledge in design and deployment of networking solutions.

• Strong knowledge of hardware and software troubleshooting.
• Proficient in Cisco Meraki and Ubiquity products.
• Familiarity with networking equipment and protocols.
• Experience in working with Active Directory and Group Policy.
• Ability to work independently and in a team environment.
• Excellent communication and customer service skills.
• Strong attention to detail and organizational skills.

Kenya Methodist University, Nairobi - Degree

SEPTEMBER 2015 - APRIL 2018

Achieved a Bachelor's Degree in Computer Information Systems.