Kennedy Nyamu

Bank servies

Talent

Nairobi, Nairobi AreaMember since January 3, 2023

Hire this person

Send a job offer directly to this candidate

About

Greetings

My name is Kennedy Nyamu.

Looking forward to using my skills and abilities to benefit your organization.

I am a quality-oriented banker with 6 years experience in the bank.I have had the privilege of working in Equity Bank as a Contact Agent both on calls and social media.currently I am working as a Relationship Officer in the Project Management Office

Experience

Project Management Office

 Planning and monitoring projects such as; Inua jamii, Refushee and Kcep.

 Resource planning and allocation to all Branches in Kenya and conflict resolution among the specified bank agents and beneficiaries.

 Devices configurations and Maintenance on projects support especially the The Kenya

Cereals Enhancement Programme (KCEP).

 Training beneficiaries on financial literacy program and undertaking fieldwork to support

Bank branches and specified agents of the projects.

 Validating and maintain beneficiaries accounts data after a successful onboarding from the field.

Contact Centre.

Contact Centre Agent.

 I led a group of nine people on a research of partnership between Equity Bank Ltd and an

English Football Club.

 Prepared and present weekly report of the contact center i.e. Social Media, Emails and

Phone calls reports to the Bank Quality Assurance Team.

 Offered focused financial services to our customers and works towards the bank organization mission by completing related issues through identifying customer’s needs to achieve and retain their satisfaction.

 Managed conflicts between the customer and bank making sure the customer is assisted by having a long term solution.

 Obtained client information then provide accurate, complete and right information to customers by using the right language, methods and tools.