Kenneth Nyariro

Business and Data Operations Specialist.

Talent

NairobiMember since April 8, 2026

Underwriting support and policy processingPremium computation and quotation preparationData validation, reconciliation, and quality controlKYC compliance checksRenewal management and retention trackingFinancial record management and transaction monitoringDashboard creation and reportingDocumentation and records managementAudit support and compliance controlAttention to detail and accuracyTime management under strict deadlinesCommunication with clients, agents, and teamsProblem solving and analytical thinkingTeam collaborationOrganization and planningAccountabilityCustomer service focusAdaptabilityMicrosoft ExcelGoogle SheetsPython (Pandas, NumPy)Microsoft Office SuiteUnderwriting systemsEmail systems (Gmail)

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About

Detail-oriented insurance operations professional with over 1 year experience in underwriting support, policy processing, and compliance control. Proven track record in enforcing underwriting guidelines, ensuring clean data capture, and meeting strict turnaround time targets. Skilled in renewals, premium tracking, and customer retention with strong focus on service quality and operational efficiency.

Experience

Operations Assistant at PRANT Enterprises Limited (2023-03 – Present)

Part-time operations support role focusing on financial records management, data validation, and process improvement

Maintaining accurate financial records through data validation and reconciliation, demonstrating strong attention to detail and data accuracy.
Identifying discrepancies and supporting audit requirements, applying analytical thinking and problem solving.
Generating operational reports and dashboards using Excel, supporting management decision making and performance tracking.
Coordinating with finance and operations teams to resolve payment and documentation issues, showing teamwork and communication skills.
Monitoring pending transactions and performing follow-ups to improve processing timelines, demonstrating accountability and time management.
Automating Excel-based trackers to reduce manual errors and improve efficiency, applying technical and process improvement skills.
Supporting documentation control processes, ensuring proper filing and audit trail maintenance with strong organizational skills.
Participating in process improvement initiatives to enhance workflow efficiency and reporting accuracy.

Business Processing Assistant at Incourage Insurance Agency (2024-11 – 2026-02)

Insurance operations role managing underwriting support, policy processing, compliance checks, and claim documentation with 15-minute turnaround time targets

Verified client data and documentation with strong attention to detail to ensure full compliance with underwriting guidelines before policy issuance.
Prepared insurance quotations and computed premiums within defined timelines, showing accuracy and time management.
Processed policies, endorsements, and renewals while maintaining a 15-minute turnaround time, demonstrating efficiency and discipline.
Ensured accurate data capture in underwriting systems, reducing errors through strong data validation and quality control.
Handled motor insurance documentation and confirmed compliance before issuing certificates, applying underwriting knowledge and compliance checks.
Tracked premiums, refunds, and reconciliations to align with credit control policies, using analytical and reconciliation skills.
Managed renewals portfolio and improved retention through proactive follow-ups and client communication.
Maintained underwriting records with strong organization and documentation control practices.
Supported KYC and AML compliance and followed escalation protocols with high accountability.
Prepared weekly TAT and processing reports using Excel, supporting performance tracking and decision making.
Coordinated with clients and agents via email to resolve queries and ensure smooth processing, showing strong communication and customer service skills.
Cross-checked claim documents for completeness and accuracy before forwarding the same to underwriters to initiate claim processing.
Followed-up with underwriters constantly in order to notify our mutual clients on the progress of their claim settlements.

Program Support Trainee/Assistant at PRANT Enterprises Limited (2023-02 – 2024-08)

Entry-level operations support role focused on financial record management, data validation, reporting and process improvement

Maintained accurate financial records through data validation and reconciliation, demonstrating strong attention to detail and data accuracy.
Identified discrepancies and supported audit requirements, applying analytical thinking and problem solving.
Generated operational reports and dashboards using Excel, supporting management decision making and performance tracking.
Coordinated with finance and operations teams to resolve payment and documentation issues, showing teamwork and communication skills.
Monitored pending transactions and performed follow-ups to improve processing timelines, demonstrating accountability and time management.
Automated Excel-based trackers to reduce manual errors and improve efficiency, applying technical and process improvement skills.
Supported documentation control processes, ensuring proper filing and audit trail maintenance with strong organizational skills.
Participated in process improvement initiatives to enhance workflow efficiency and reporting accuracy.