Kevin Marete

I am a seasoned Information Technology professional with over 15 years of diverse experience, including IT support, system and network administration, troubleshooting, cybersecurity, and project management. With strong problem-solving and organizational skills, I have developed a unique ability to handle responsibilities that contribute to a company's growth. Currently, I am looking for a position where I can apply my skills, gain further experience in IT, and make a positive impact by delivering quality and service excellence, as well as launching new technological initiatives.

Assistant Manager ICT Infrastructure and Service Delivery|Minet Kenya Insurance Brokers | July 2017 – January 2026

Key Responsibilities:

• Infrastructure and Systems management both on cloud and on-premises infrastructures: Microsoft Azure, AWS and Office 365.

• Data Backup administration and management through Backup Exec and Veeam, Disaster Recovery Preparedness and Business Continuity management.

• Implementation of key ICT projects, particularly in the roll out of Minet Pension ERP system running on Microsoft Dynamics and Minet Healthcare ERP provided by FaRU Systems.

• Implementation of ICT strategic objectives to drive business operations adhering to ISO 9001:2015 standard operating procedures.

• Assist in cost management of financial IT budgets in monitoring both Capital and Operational Expenditures.

· Coordinate IT teams in the support of business application systems and infrastrucutre.

Key Achievements 

• Recognized for the successful adoption and implementation of ISO 9001:2015 standards in the organization IT process and procedures in the year 2020.

• Achieved the organization’s digital transformation strategy in transforming the business model, processes, domain, and cultural structures of doing business.

• Managed the organization’s Business Continuity Planning team in 2019 tasked to come up with Business Continuity and Disaster Recovery policies.

Key Contributions:

• IT Helpdesk co-ordination and management of tickets raised by business and users.

• Troubleshooting and Maintenance of both Hardware and Software assets.

• Network administration of the organization’s LAN, WAN and Wireless Network

• Inventory Management and Asset Tracking Management of the organization’s assets; desktops, laptops, servers and network devices.

• Vendor management through managing Service Level Agreements and Contracts with vendors such as DellEMC, HP and Dimension Data.

• Staff induction and User training during the onboarding of new staff and periodic training of IT security awareness.

• Achieved ICT cost cutting initiatives that meet the organization’s financial objectives for the year 2016 – 2017 by implementing Print Control measures that reduced printing costs across the organization by 30%.