Assistant Manager ICT Infrastructure and Service Delivery|Minet Kenya Insurance Brokers | July 2017 – January 2026
Key Responsibilities:
- Infrastructure and Systems management both on cloud and on-premises infrastructures: Microsoft Azure, AWS and Office 365.
· IT Security Management by conducting vulnerability assessments periodically on our infrastructure and responding to incidents upon realizing threats.
- Data Backup administration and management through Backup Exec and Veeam, Disaster Recovery Preparedness and Business Continuity management.
- Implementation of key ICT projects, particularly in the roll out of Minet Pension ERP system running on Microsoft Dynamics and Minet Healthcare ERP provided by FaRU Systems.
- Implementation of ICT strategic objectives to drive business operations adhering to ISO 9001:2015 standard operating procedures.
- Assist in cost management of financial IT budgets in monitoring both Capital and Operational Expenditures.
· Publishing the user Knowledge Base to store complex and unstrucutred information for user guidance and troubleshooting.
· Coordinate IT teams in the support of business application systems and infrastrucutre.
Key Achievements
- Recognized for the successful adoption and implementation of ISO 9001:2015 standards in the organization IT process and procedures in the year 2020.
- Achieved the organization’s digital transformation strategy in transforming the business model, processes, domain, and cultural structures of doing business.
- Managed the organization’s Business Continuity Planning team in 2019 tasked to come up with Business Continuity and Disaster Recovery policies.
ICT Helpdesk Coordinator | Minet Kenya Insurance Brokers | September 2014 – July 2017
Key Contributions:
- IT Helpdesk co-ordination and management of tickets raised by business and users.
- Troubleshooting and Maintenance of both Hardware and Software assets.
- Network administration of the organization’s LAN, WAN and Wireless Network
- Inventory Management and Asset Tracking Management of the organization’s assets; desktops, laptops, servers and network devices.
- Vendor management through managing Service Level Agreements and Contracts with vendors such as DellEMC, HP and Dimension Data.
- Staff induction and User training during the onboarding of new staff and periodic training of IT security awareness.
Key Achievements:
- Achieved ICT cost cutting initiatives that meet the organization’s financial objectives for the year 2016 – 2017 by implementing Print Control measures that reduced printing costs across the organization by 30%.
Managed and implemented the organization’s Asset Management Tracking System to curb on loses of assets and monitor movement of assets both internally and externally.
