Kevin Melvin
Excursion Concierge & Sales Representative
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About
Coordinate and sell excursions and travel experiences, including ATV tours, kayaking, surfing, and party-boat experiences. Manage the complete booking process, including customer inquiries, reservations, payments, scheduling, and day-of-experience coordination. Coordinate with local activity providers and partners to ensure smooth, organized guest experiences.
Experience
Excursion Concierge & Sales Representative at Worldwide – US, Europe, & Asia (2023-05 – Present)
- Coordinate and sell excursions and travel experiences, including ATV tours, kayaking, surfing, and party-boat experiences.
- Manage the complete booking process, including customer inquiries, reservations, payments, scheduling, and day-of-experience coordination.
- Coordinate with local activity providers and partners to ensure smooth, organized guest experiences.
- Educate travelers on local history, attractions, safety procedures, and cultural information.
- Deliver customer service in fast-paced, multicultural environments while managing multiple guests and bookings simultaneously.
Restaurant Manager at Misconduct Tavern (2021-04 – 2024-10)
- Oversee daily operations of a high-volume restaurant, including staff, vendors, customers, events, and operational needs.
- Plan, coordinate, and execute corporate events, private parties, and special functions from initial booking through completion.
- Recruit, interview, onboard, train, and support new employees.
- Create weekly staff schedules and coordinate payroll-related responsibilities.
- Develop client relationships and networking opportunities to increase event and business revenue.
- Resolve customer and operational issues quickly while maintaining a positive guest experience.
Advertising Ambassador & Brand Representative at Freelance (2017-12 – Present)
- Represent popular brands, entertainment companies, and promotional campaigns at events and high-traffic venues.
- Engage energetically with customers and encourage participation in promotional campaigns, offers, and brand activations.
- Support international clients and guests with day-to-day event and business operations while traveling.
- Built professional relationships and an established talent network with agencies including Eye 5, Eleven8, PUSH, and Karma.
Talent Administrator & Recruiter at Creative Egg Project (2013-10 – 2015-12)
- Recruited and evaluated emerging models, actors, entertainers, and promotional talent.
- Connected talent with fashion companies, photographers, entertainment professionals, and event opportunities.
- Coordinated talent bookings, industry events, photoshoots, and professional engagements.
- Mentored talent on portfolio development, styling, presentation, and preparation for industry opportunities.
- Organized and promoted company events designed to attract prospective clients and business partners.
- Prepared presentations, talent packages, and promotional materials for prospective accounts.