Kibwana Mkumba
Service Desk Engineer / Office Assistant
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About
Having recently graduated from NITA with a Cisco Certified Network Associate and having completed a six-month internship at Safaricom, I am determined more than ever to build a career in IT and establish myself as a networking specialist. I am a skilled ICT professional with hands-on working experience in various IT domains. While Deaf, I do not consider myself disabled. I simply communicate through a sign language interpreter.
Experience
Safaricom PLC POSITION: IT Network Administration Intern PERIOD: Feb 2022 – Sep 2022
The Hub Karen POSITION: Casual Network Engineer PERIOD: Aug – Sep 2021
Ole Sereni Emara POSITION: Casual Network Engineer PERIOD: Mar-May 2021
First Community Bank POSITION: Information Technology Help Desk PERIOD: Mar – Aug 2018
Independent Electoral and Boundaries Commission POSITION: IEBC Deputy Presiding Officer PERIOD: Aug 2017
Independent Electoral and Boundaries Commission POSITION: IEBC Voter Registration Clerk PERIOD: Jul - Aug 2017
Digital Divide Data Kenya LTD POSITION: Quality Analyst PERIOD: Oct 2012 – Mar 2015
Digital Divide Data Kenya LTD POSITION: Data Management Operator PERIOD: Oct 2011 – Oct 2012
Sega Silicon Valley, Karachuonyo Constituency Office POSITION: Volunteer Technician PERIOD: May 2011
Education
- PC Software and Hardware – Installing software and navigating the operating system, upgrading/replacing components of laptops, and printers, performing preventative maintenance and basic troubleshooting.
- Work with routers, switches, and wireless devices to configure and troubleshoot VLANs, Wireless LANs, and Inter-VLAN routing.
- Set up and maintain virtual private networks (VPN)
- Maintain and troubleshoot storage networks
- Learn Wireless Meraki Portal Account for a support engineer.
