Kipkorir Kiptoo

Results-driven ICT Officer with over 10 years of comprehensive experience in IT infrastructure management, system administration, and technical support across multiple sectors. Proven expertise in managing IT operations, implementing digital solutions, conducting user training, and maintaining IT assets throughout their lifecycle. Strong background in network administration, endpoint security, vendor management, and promoting standardized IT practices.

Skilled in providing technical support to diverse user groups and explaining complex technologies to both technical and non-technical stakeholders.

ICT Officer at Zena Roses Limited (2017-01 – 2022-12)

• Provided comprehensive technical support to end-users across multiple office locations, ensuring minimal downtime and optimal productivity
• Managed full lifecycle of IT assets including procurement, deployment, inventory tracking, maintenance, and secure disposal in compliance with organizational policies
• Administered local area networks, troubleshot connectivity issues, and coordinated with telecommunications providers to maintain reliable internet and phone services
• Implemented and maintained endpoint security measures including regular patching, backup systems, and compliance with information security policies
• Conducted user training sessions on new software, IT systems, and safe computing practices, adapting content for diverse technical skill levels
• Monitored vendor performance and provided feedback to management on service quality and improvement opportunities
• Explained complex technical concepts to both technical and non-technical stakeholders, facilitating informed decision-making
• Promoted standardization of IT hardware and software across the organization to ensure consistency and operational efficiency

Cybercafe Attendant & Technical Support at Public Cybercafe (2015-01 – Present)

• Provided technical assistance to customers on Microsoft Office applications, e-citizen services, and government portals
• Managed daily operations including system maintenance, troubleshooting, and customer service
• Trained customers on proper use of computer systems and various software applications
• Ensured all equipment was properly maintained, secured, and backed up regularly

IT Support Specialist at Kenya Fluorspar Company Limited (2012-01 – 2015-12)

• Delivered first and second-level technical support, troubleshooting hardware and software issues to maintain business continuity
• Provided orientation and guidance to users on new software applications and equipment, ensuring smooth technology adoption
• Maintained IT infrastructure including workstations, printers, and network equipment across the facility
• Created and maintained documentation for IT systems, procedures, and user guides
• Collaborated with external IT vendors to resolve complex technical issues and implement system upgrades

Information Technology Tutor at Tec Institute of Management (2011-01 – 2012-12)

• Developed comprehensive learning materials and training resources for IT courses, adapting instructional methods to meet diverse student needs
• Delivered hands-on training in computer applications, networking fundamentals, and IT best practices
• Assessed student performance and provided personalized feedback to enhance learning outcomes
• Maintained computer lab equipment and ensured all systems were operational for practical sessions

Bachelor of Science in Computer Science – Moi University (2011-12)