Cyrus Kimutai

Dedicated and hands-on ICT professional with experience in computer hardware maintenance, system installation, technical support, networking, and user training. Skilled in diagnosing and repairing computer systems, operating system installation, system optimization, LAN setup, and end-user support. Experienced in field-based technical operations, stakeholder engagement, and training non-technical users on ICT systems and maintenance practices.

Passionate about using refurbished technology and digital solutions to improve access to education and community development. Currently completing a Bachelor of Science in Information Technology with strong practical experience in ICT support, hardware troubleshooting, and technical training.

Computer Repair Technician - Tech Giants

(2024-08 - 2025-06)

• Diagnosed and repaired desktop and laptop hardware issues including storage, RAM, power supply, and software-related faults.
• Installed and configured Windows operating systems, drivers, productivity software, and security tools.
• Performed system optimization, malware removal, and preventive maintenance for clients.
• Assisted in secure network setup and troubleshooting for small office environments.
• Maintained records of repaired devices and technical support activities.
• Trained clients and junior staff on proper computer maintenance and safe ICT practices.

IT Support Attaché - Bukura Agricultural College

(2023-05 - 2023-08)

• Provided ICT support services for over 200 staff and students.
• Conducted troubleshooting and maintenance of computers, printers, and network systems.
• Assisted in software installation, system updates, and user account support.
• Supported backup and recovery procedures to improve data safety across departments.
• Conducted basic ICT training sessions for staff on system usage and cybersecurity awareness.

Technical Trainer & Developer - Teach2Give

(2024-05 - 2024-09)

• Facilitated technical training sessions on ICT tools and software systems.
• Supported learners in practical troubleshooting and software setup activities.
• Guided students on basic computer maintenance and technical problem-solving.
• Delivered technical concepts in a simple and user-friendly manner.

Microsoft Learn Student Ambassador - Microsoft Learn Student Ambassadors

(2022-01 - 2025-05)

• Organized and facilitated ICT workshops and technical mentorship programs.
• Trained students on digital tools, system usage, and emerging technologies.
• Developed practical technical learning activities and collaborative sessions.

Bachelor of Science - Information Technology - Kirinyaga University (2021 - 2025-09)

Kenya Certificate of Secondary Education - Kiborom Secondary School (2017 - 2020)