Kipyator Rono
System Administrator and IT Support Tech
Hire this person
Send a job offer directly to this candidate
About
Information Technology professional with practical, hands-on experience in first-line user support, network support, and ICT equipment maintenance. Skilled in diagnosing and resolving hardware, software, and network issues, monitoring ICT system performance, and maintaining accurate equipment and asset records. Experienced in writing and testing simple programs to support ICT operations, and in producing clear technical documentation.
Committed to continuous professional development and reliable, well-documented ICT service delivery.
Experience
Network Support and IT Compliance Attaché at Kenya Pipeline Company (2024-05 – 2024-08)
- Monitored performance of ICT equipment and network infrastructure, tracking bandwidth usage, latency, and packet loss to maintain reliable service.
- Diagnosed and resolved network faults, and repaired and maintained ICT equipment and peripherals to keep systems operational.
- Provided user support by analyzing feedback and support logs, resolving recurring issues and proposing proactive solutions.
- Researched emerging technologies (ERP integration, Software Defined Networking, IoT) to inform modern network architecture planning.
- Supported data protection and compliance efforts through an annual ICT maintenance plan aligned with industry regulations.
- Maintained an ICT asset inventory and equipment register to support planning and accountability.
Network Support and IT Compliance Attaché at County Government ICT Office (2021-05 – 2021-08)
- Wrote and tested simple computer programs to support ICT office operations.
- Provided input on ICT asset procurement, including equipment specifications for office needs.
- Maintained the office website and used CRM tools such as Salesforce for record-keeping.
- Maintained Local Area Network (LAN) components and supported day-to-day technical operations.
- Prepared technical documentation for ICT equipment and created presentations using Google Slides and PowerPoint.
- Maintained ICT equipment issuance and register records to support asset tracking.
- Provided user support to enhance service delivery, using tools such as DocuSign for document processing.
Education
Bachelor of Science in Information Technology – Kabarak University (2022 – 2024)
Diploma in Information Technology – Kabarak University (2019 – 2021)
