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I am a Technical Virtual Assistant with a strong background in Operations Management and Data Management. I specialize in streamlining business operations, compiling SOP documentation, and building functional workflows that reduce administrative overhead and improve efficiency.

Content Manager at SHE Centre (2026-01 – Present)

• Build, launch, and manage automated email marketing workflows, nurture sequences, and audience segmentation rules to streamline customer engagement.
• Conduct in-depth research and author high-quality blog posts, optimizing both content and the website for Search Engine Optimization (SEO) to increase organic traffic.
• Design and format comprehensive digital assets, including interactive workbooks and e-books, using Canva.
• Manage the backend publication ecosystem, including uploading, layout formatting, and updating digital content directly within the web content management system (CMS).

Technical Operations Assistant (Remote) at GoWith Fund (NGO) (2025-06 – 2025-08)

• Streamlined and consolidated internal digital workflows, collaborating with HR and Operations teams to build and scale a robust, technology-driven volunteer program.
• Acted as a systems thinker by designing, organizing, and maintaining comprehensive technical SOPs for digital volunteer onboarding and platform training.
• Managed, updated, and tracked volunteer performance databases using advanced Excel and Google Sheets to ensure data-driven reporting and absolute integrity.

Technical Virtual Assistant – Freelance (2018-06 – 2023-05)

• Managed multiple ongoing digital projects simultaneously, providing high-level executive administration, client communications, and proactive workflow coordination.
• Took ownership of semi-structured workflows, executing client schedules, configuring digital workspaces, and tracking records with zero micromanagement.
• Generated operational data reports, executed complex data entry, and supported virtual events and digital projects.

Data Officer at Ecobank Kenya (2017-02 – 2018-02)

• Maintained, cleaned, and organized critical customer and debtor databases to ensure absolute operational data integrity and prevent system discrepancies.
• Tracked key data metrics and prepared actionable technical reports to support day-to-day customer service and digital operational workflows.

Administrative Assistant at David Engineering Ltd (2014-01 – 2015-08)

• Supported database management for customers and suppliers, resolving complex data discrepancies to optimize supply chain software workflows.
• Performed high-volume data entry and data cleaning and provided comprehensive administrative and technical support to the engineering team.

Bachelor of Commerce in Operations Management – University of Nairobi (2008 – 2012)