Lady Nomaroma

Highly resourceful customer service professional willing and able to adapt effectively to a constantly changing environment. Able to effectively communicate with customers using a multitude of channels to provide world class service with every interaction in sight to optimize my problem-solving and organizational skills.

Supervisor - Mamasafi Ltd

(2021-01 - 2024-12)

• Ensuring all duty post are well manned.
• Dealing with upcoming issues with any client.
• Ensuring all safety and company standards are upheld.

Administrator - MFI

(2018-01 - 2021-12)

• Updating the attendance of the staff on daily matters
• Preparing meeting for head of department.
• Coordinating with other branches around Kenya including Eldoret, Kisumu, Kisii, Mombasa and Thika.

Customer Service Agent - Kenya Airways, Nairobi - Nairobi

(2016-01 - 2018-12)

• Airside safety and Safety Management Systems (SMS)
• Altea Booking, Basic Weight & Balance as well as Passenger check-in and handling
• Dangerous Goods category 9 handling
• Baggage tracing services
• Karibu Team services
• Boarding flights services

Marketing Executive - Mjukuu Wear, Nairobi - Nairobi

(2014-01 - 2016-01)

• Front office and office administration
• Marketing company products
• Advisory services on fashion and design

Client Support Assistant - Profile (K) Limited, Nairobi - Nairobi

(2010-12 - 2012-04)

• Marketing company's products
• New Product strategy and market introduction
• Customer training and support

Certificate - Passenger Services - PRIDE CENTRE (2015-01 - 2016-12)

Certificate - Microsoft Office - Computer Pride (2012-01 - 2012-12)

Kenya Certificate of Secondary Education - Makueni Girls High School (2007-01 - 2010-12)

Primary Education (KCPE) - Kathonzweni A.I.C Boarding Primary School (2002-01 - 2006-12)