Laura Avuna
Customer service executive
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About
Am a very passionate person, ready to learn and to offer my help when needed. I am good time keeper and am a result oriented.
Experience
NAIROBI CITY COUNTY September 2022- February 2023
Position: Public Health Intern
Preventing entry of diseases in the country at the port of entry.
Offering health education and creating awareness in the community.
Implementing food policies and regulations in the county.
CALLTRONIX CONTACT CENTRE
Position: Multichoice customer service executive November 2021- March 2022
Receiving inbound calls for Multichoice Kenya (DStv, GOtv, Showmax,DStv now)
Offering education to customer on self service options.
Identifying complicated issues and escalating for further assistance.
Offering first hand resolution to customers issues.
Offering any further assistance.
CALLTRONIX CONTACT CENTRE
Position: Menengai Oil refineries limited customer service executive. April 2022- August 2022
Receiving inbound and making outbound calls.
Assisting customer's in placing orders of the preferred products.
Assist customer's in tracking their orders.
Offering first hand resolutions to customer's issues.
Offer any further assistance to customer's.
EMBAKASI NORTH SUB COUNTY PUBLIC HEALTH OFFICE July 2021 - December 2021
Public health officer - intern
Inspecting and recommending health facilities.
School health programmes and inspection.
Participating in disease prevention and control.
Responsible for food quality.
Ensuring safe water supply.
Horizon contact centers, APRIL 2021_ 31st May 2021
Position: Multichoice customer care representative,
Calling customers and reminding them on their disconnection.
Updating customers personal details.
Offering further assistance.
Horizon Contact Centers, AUGUST 2020 -MARCH 2021
Position: Telkom Customer Care Representative,
Responsibilities
Receiving inbound calls and offering assistance to customers issues.
Identifying and solving customer issues using the applicable system.
Offering further assistance to the customer.
Any other duty assigned.
Education
Jaramogi Oginga Odinga University of Science and Technology,2015 - 2018
BSc. Public Health (Second Class Honors Upper Division)
ST. Theresas Eregi Girls High School
Computer packages: Introduction to computers, MS Word, MS Excel, MS PowerPoint, MS Access, Electronic communication and Internet.
K.C.S.E certificate B+
