Maroa Koroso

Customer Service Executive & Telesales Professional

Nairobi, Nairobi AreaMember since January 13, 2024

Customer serviceData analysisExcellent communication and interpersonal skillsStrong negotiation and persuasion abilitiesProficiency in CRM softwareResults-driven with a focus on exceeding targetsAdaptability and resilience in a fast-paced environmentAttention to detail and strong organizational skillsProblem ResolutionCommunication

About

Proactive customer service executive with a resolve to remain calm under extreme pressure, ready to pursue a dedicated career in customer service with an organized company. Educated professional with a strong desire to deliver outstanding client experiences, accustomed to working diligently and fostering rapport with employees and customers alike. Ambitious and bilingual customer service professional with expertise in various industries, hoping to apply a background in exemplary interaction, problem resolution, and effective research in a customer service executive role.

Communicative customer service executive experienced in solving problems and building great client rapport, an enthusiastic team player pursuing a new position where hard work and honesty will be valued.

Experience

Telesales Representative - M-KOPA Kenya - Kenya

(2023-01)

Drove consistent revenue growth by converting a high volume of outbound calls into successful sales
Achieved and regularly exceeded daily, weekly, and monthly sales targets
Successfully handled customer objections, turning hesitant prospects into paying clients
Maintained a strong conversion rate through effective product pitching and customer engagement
Built and nurtured customer relationships, improving retention and repeat business
Demonstrated resilience and persistence in a target-driven sales environment
Conduct outbound calls to generate leads and close sales
Present and promote products with confidence and clarity
Track sales activities and customer interactions using CRM systems
Follow up on leads to maximize conversion opportunities
Deliver excellent customer service to enhance brand loyalty

Data Processor - Salix Data Africa - Nairobi, Kenya

(2024-01 - 2025-07)

Salix Data Africa is an award-winning small business that has been at the forefront of addressing critical data challenges since 1999. Founded by two visionary brothers, Salix now serves over 2,500 clients globally. The company provides a comprehensive suite of technical services, including Business Process Outsourcing, Forensic Collection, E-Discovery Processing, and Cyber Security.

At Salix, data processors are integral members of the team, contributing insights and innovative solutions to clients' challenges.

Perform data entry, validation, and cleaning tasks using various tools and databases
Manage large datasets, ensuring accuracy, consistency, and completeness across all platforms
Collaborate with team members to ensure data integrity and facilitate data processing workflows
Conduct thorough data analysis, summarizing key insights to support data-driven decisions
Manage company expenses, prepare invoices, and contribute to budgeting efforts
Develop and implement social media strategies to enhance brand visibility and engagement

Tele sales executive - Apollo Agriculture - Nairobi, Kenya

(2022-12 - 2024-01)

Apollo is technology company based in Nairobi. it serve farmers in Kenya and Zambia. Apollo was founded in 2016 by Eli Pollak, Benjamin Njenga, and Earl St Sauver, with the aim of providing farmers with everything they need - from seed to sale - to become successful commercial farmers.

Assisted customers with product selection and provided detailed information about features, pricing, and promotions
Processed orders accurately and efficiently, ensuring timely delivery and customer satisfaction
Resolved customer complaints and escalated issues as needed to ensure swift resolution
Maintained up-to-date knowledge of products, industry trends, and competitors to effectively position offerings and overcome objections
Contributed to team meetings and brainstorming sessions to identify new sales opportunities and improve processes
Excellent communication and interpersonal skills
Strong negotiation and persuasion abilities Proficiency in CRM software
Results-driven with a focus on exceeding targets
Adaptability and resilience in a fast-paced environment
Attention to detail and strong organizational skills