Sales Representative Remote Telesales Agent at Halisi Labs (2024-12 – Present)
- Deliver outbound and inbound sales support to a high-volume customer base, consistently meeting or exceeding daily and monthly sales targets.
- Manage the full sales cycle remotely, from prospecting and lead qualification to closing, leveraging CRM systems and virtual communication tools.
- Demonstrated strong remote communication and rapport-building skills, fostering customer trust and driving repeat business.
- Utilized data-driven insights and customer feedback to tailor sales strategies, resulting in a measurable increase in conversion rates.
- Maintaining high standards of self-discipline, time management, and productivity in a remote environment, contributing to team success.
- Collaborated with remote colleagues and management through digital platforms (Zoom, Slack, CRM dashboards) to share best practices and refine sales techniques.
Customer Support Representative at Summit Technical College (2022-06 – 2024-10)
- Provided prompt and courteous assistance to customers via phone and email, resolving inquiries and complaints effectively.
- Identified and escalated complex issues to supervisors for timely resolution, ensuring customer needs were met.
- Delivered detailed information about products and services, assisting customers in making informed decisions.
- Maintained accurate records of customer interactions and transactions, ensuring data integrity and compliance.
- Demonstrated strong problem-solving skills and a commitment to customer satisfaction in a dynamic call centre environment.
- Collaborated with the IT team to troubleshoot technical issues, reducing downtime by 20%.
- Assisted in the development of customer support guidelines, improving team efficiency by 15%.
Customer Service Specialist at Shiv Insurance Brokers Limited (2022-01 – 2022-05)
- Effectively managed security and telecommunication systems, ensuring a safe and smooth working environment.
- Addressed client queries and concerns in a timely and courteous manner, maintaining a 90% customer satisfaction rate.
- Transferred calls to appropriate staff members and ensured messages were relayed accurately, facilitating efficient communication.
- Maintained a high level of organisation and attention to detail in handling administrative tasks.
- Demonstrated strong communication and interpersonal skills in interactions with clients and colleagues.
- Improved efficiency by implementing new administrative processes, reducing processing time by 15%.
- Collaborated with team members to develop training materials, resulting in a 20% increase in employee productivity.
Customer Care Representative at Medris Cheesy And Marinates (2021-08 – 2021-11)
- Successfully resolved customer inquiries and complaints, maintaining a 90% satisfaction rate.
- Provided detailed product information, resulting in a 15% increase in average order value.
- Followed up with customers to ensure satisfaction and encourage repeat business, contributing to a 20% increase in customer loyalty.
- Processed orders accurately and efficiently, ensuring timely delivery and customer satisfaction.
- Maintained product displays and merchandising to attract customers and drive sales.
- Demonstrated adaptability and problem-solving skills in a fast-paced retail environment.
- Collaborated with the marketing team to develop promotional strategies, resulting in a 25% increase in sales revenue.
Customer Care Specialist at Mount Care Medical Centre (2020-02 – 2021-07)
- Enhanced patient satisfaction by streamlining appointment scheduling processes, resulting in a 20% reduction in wait times.
- Implemented a new patient record management system, leading to an improvement in record accuracy.
- Resolved patient inquiries and concerns promptly, maintaining a 95% satisfaction rate.
- Facilitated smooth patient admissions and discharges, ensuring a seamless healthcare experience.
- Fostered positive relationships with patients, contributing to a 25% increase in patient retention.
- Collaborated with healthcare providers to address patient needs effectively, improving overall patient care outcomes.
- Maintained a welcoming and organised reception area, creating a positive first impression for patients and visitors.
