Laurine Flaviour

Dedicated and customer-focused Customer Service Attendant with a proven track record of delivering exceptional support to clients. With a passion for resolving inquiries and providing solutions, I am committed to ensuring every interaction is a positive and satisfying experience. My strong communication skills, attention to detail, and empathetic approach allow me to build rapport and foster long-lasting relationships with customers.

Customer Service Attendant 

Kamau Minjire and Company Advocates in Nairobi for two years

• Responded to customer inquiries via various channels, including phone, email, and live chat.
• Demonstrated expert knowledge of products/services to provide accurate information and recommendations.
• Resolved complex issues and complaints with patience and professionalism, turning potential challenges into opportunities for customer satisfaction.
• Collaborated closely with cross-functional teams to address customer needs, contributing to a seamless end-to-end service experience.
• Utilized CRM software to track interactions, gather feedback, and identify trends for continuous service improvement.

Bachelor's degree in Arts and Social Sciences;Media Technology and Journalism(Public Relations) at Maseno University