Leorna Muchiti

Receptionist

Talent

Nairobi CountyMember since August 21, 2026

Excellent customer service and interpersonal skillsProfessional communicationWelcoming and assisting guestsHandling customer inquiriesTelephone etiquetteReservation and booking supportProblem-solving and complaint handlingTeam collaboration

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Excellent customer service and interpersonal skillsProfessional communicationWelcoming and assisting guestsHandling customer inquiriesTelephone etiquette

About

A motivated and adaptable graduate seeking a Receptionist position where I can use my strong communication, customer service, and organizational skills. Friendly, professional, and able to assist guests, handle inquiries, and create a positive customer experience.

Experience

Waitress - Caffè bistro - Nairobi

(2025-04 - 2026-04)

Welcoming customers warmly and professionally.
Taking guests' food and beverage orders.
Serving meals professionally according to restaurant standards.

Receptionist - Lynson Africa Resort

(2024-01 - 2024-12)

Welcomed and assisted guests professionally.
Handled guest inquiries, phone calls, and reservations.
Assisted with check-in, check-out, and guest requests.

Waitress - JFC Restaurant

(2023-07 - 2023-12)

Ensuring tables are correctly set and arranged.
Polishing glasses and cutlery.
Using upselling techniques to exceed customer expectations and increase revenue.

Waitress - Kim's Breeze Hotel

(2023-02 - 2023-06)

Handling phone inquiries, reservations, and deliveries.
Collecting and receiving payments from guests.
Ensuring customer satisfaction with food and services.

Receptionist - Seasons Hotels and Restaurants

(2022-02 - 2022-11)

Greeted guests and provided friendly customer service.
Managed reservations, telephone inquiries, and guest requests.
Handled guest concerns and worked with other departments to ensure guest satisfaction.