Susan Muriithi

Polished communicator and administrative expert with background in maintaining professional reception spaces for customer service offices. Experienced with common software programs, learns quickly and seeks out opportunities to serve staff and guest needs.

Receptionist - Izaak Walton Inn - Embu, Kenya

(2024-12)

• Providing administrative support to Sales and Marketing department and Events team by preparing forecast for future events
• Providing information about the hotel and the local areas
• Welcoming and checking in and checking out guests and managing reservations
• Coordinating with housekeeping for special room requests, check-ins and check-outs
• Ensuring customer satisfaction by maintaining a smooth arrival to departure experience
• Coordinating with various departments; Food and Beverage, Housekeeping, Maintenance team, IT Personnel and security to promote customer satisfaction
• Cashiering using PoS and Hotel Plus front office
• Responding to phone and email enquiries promptly and redirecting calls as necessary
• Preparing daily occupancy report capturing revenue generated by each room, paid and unpaid balances

Receptionist Intern - Vipingo Ridge - Kilifi, Kenya

(2024-06 - 2024-08)

• Provided administrative support to various departments including photocopying, filing and document preparation
• Managed incoming calls efficiently, redirecting calls to relevant departments or taking messages
• Adapted quickly to new tasks and responsibilities, demonstrating flexibility and a keenness to learn
• Responded to email inquiries promptly, providing clear information or redirecting as necessary
• Participated in training sessions to improve customer service skills and office software proficiency
• Greeted visitors and clients promptly, offering refreshments and directing them to appropriate offices
• Maintained a tidy and welcoming reception area to uphold the company's professional image
• Updated company databases accurately, entering visitor details and staff movements
• Facilitated smooth communication between clients and staff by relaying accurate messages
• Facilitated smooth check-in and check-out for guests, maintaining high levels of customer satisfaction

Bachelor Of Science (BSC) - Hospitality And Tourism Management - Pwani University (2020-10 - 2024-10)

Certificate - Computer Packages - Maspads Computer College (2020-02 - 2020-03)