Leorna Muchiti

A motivated and adaptable graduate seeking a Receptionist position where I can use my strong communication, customer service, and organizational skills. Friendly, professional, and able to assist guests, handle inquiries, and create a positive customer experience.

Waitress - Caffè bistro - Nairobi

(2025-04 - 2026-04)

• Welcoming customers warmly and professionally.
• Taking guests' food and beverage orders.
• Serving meals professionally according to restaurant standards.

Receptionist - Lynson Africa Resort

(2024-01 - 2024-12)

• Welcomed and assisted guests professionally.
• Handled guest inquiries, phone calls, and reservations.
• Assisted with check-in, check-out, and guest requests.

Waitress - JFC Restaurant

(2023-07 - 2023-12)

• Ensuring tables are correctly set and arranged.
• Polishing glasses and cutlery.
• Using upselling techniques to exceed customer expectations and increase revenue.

Waitress - Kim's Breeze Hotel

(2023-02 - 2023-06)

• Handling phone inquiries, reservations, and deliveries.
• Collecting and receiving payments from guests.
• Ensuring customer satisfaction with food and services.

Receptionist - Seasons Hotels and Restaurants

(2022-02 - 2022-11)

• Greeted guests and provided friendly customer service.
• Managed reservations, telephone inquiries, and guest requests.
• Handled guest concerns and worked with other departments to ensure guest satisfaction.

Diploma - Catering and Accommodation - Maasai Mara Technical and Vocational College (2021 - 2023)

Kenya Certificate of Secondary Education - Bishop Sulumeti Girls' High School (2016 - 2019)

Kenya Certificate of Primary Education - Ilmashariani Primary School (2007 - 2015)