Tiffany Mbaru

Goal-driven Receptionist with strong background in managing busy reception areas and multi-line telephone systems. Security-conscious with a flexible and resourceful approach.

Receptionist at The Sands at Nomad (2021-10 – 2024-10)

• Greeting guests as they arrive
• Providing information about the spa and massage services and rates
• Scheduling appointments and maintaining calendars
• Suggesting what type of service suits individual clients
• Performing bookkeeping activities and maintaining accounting procedures
• Handling customer complaints and providing resolutions
• Opening/ closing checkout
• Reception-management

Spa Receptionist at The Sands at Chale (2018-09 – 2021-09)

• Greeting guests as they arrive
• Providing information about the spa and massage services and rates
• Scheduling appointments and maintaining calendars
• Suggesting what type of service suits individual clients
• Performing bookkeeping activities and maintaining accounting procedures
• Handling customer complaints and providing resolutions

Sales Officer at Airtel Kenya (2016-01 – 2017-12)

• Sales person

Receptionist at Modern South Hotel (2024-11 – 2024-12)

• Receptionist
• Call Agent

Certificate of Higher Education in Telephonist/Reception – Rifkins Business college Mombasa (2014 – 2014)

KCSE – Portreiz Academy Mombasa (2009 – 2009)