Levix Omondi
IT SUPPORT
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About
Dedicated and enthusiastic Diploma student in Information and Communication Technology at Mully College with hands-on experience in IT support and customer service gained during attachment at the National Social Security Fund (NSSF). Passionate about technology and problem-solving, with strong desire to grow skills in system support, troubleshooting, and end-user assistance. Brings reliability, strong work ethic, and willingness to learn and adapt in professional environments.
Experience
IT Technician (Apprentice) at Kificom Computers (2025-12 – 2026-02)
Specialized in diagnosing and repairing hardware issues for desktop and components upgrade. Managed full lifecycles by installing operating systems and performing critical malware removal. Balanced hands-on technical repairs with clear communication to ensure high quality service and reliable IT solutions for every client.
- Diagnosed and repaired hardware issues for desktop computers
- Performed component upgrades
- Installed operating systems
- Performed critical malware removal
- Provided client communication and support
Office Assistant (Attachee) at National Social Security Fund (NSSF) (2024-09 – 2024-12)
Assisted in Records Department and Customer Service operations, handling member registration, document processing, and administrative tasks with focus on data accuracy and regulatory compliance.
- Assisted in Records Department with filing, sorting, and retrieval of member documents
- Ensured accurate data management and timely updates
- Supported Customer Service team by guiding clients through form submissions
- Responded to general inquiries professionally
- Conducted mandatory biometric registration and digital account activation for new members
- Securely captured fingerprints and verified supporting documentation
- Maintained regulatory compliance
- Generated and presented official member contribution statements
- Ensured high standards of data accuracy and clarity in member communications
- Received and processed banking-related documents including cheques and payment confirmations
- Ensured proper documentation and delivery to relevant departments
- Prepared daily activity reports to document learning progress
Education
Diploma in Information and Communication Technology (ICT) – Mully College (2025-07)
KCSE – Mully Children's Family Home (2022-11)
Primary Education – Mully Children's Family Home
