Levix Omondi

Dedicated and enthusiastic Diploma student in Information and Communication Technology at Mully College with hands-on experience in IT support and customer service gained during attachment at the National Social Security Fund (NSSF). Passionate about technology and problem-solving, with strong desire to grow skills in system support, troubleshooting, and end-user assistance. Brings reliability, strong work ethic, and willingness to learn and adapt in professional environments.

IT Technician (Apprentice) at Kificom Computers (2025-12 – 2026-02)

Specialized in diagnosing and repairing hardware issues for desktop and components upgrade. Managed full lifecycles by installing operating systems and performing critical malware removal. Balanced hands-on technical repairs with clear communication to ensure high quality service and reliable IT solutions for every client.

• Diagnosed and repaired hardware issues for desktop computers
• Performed component upgrades
• Installed operating systems
• Performed critical malware removal
• Provided client communication and support

Office Assistant (Attachee) at National Social Security Fund (NSSF) (2024-09 – 2024-12)

Assisted in Records Department and Customer Service operations, handling member registration, document processing, and administrative tasks with focus on data accuracy and regulatory compliance.

• Assisted in Records Department with filing, sorting, and retrieval of member documents
• Ensured accurate data management and timely updates
• Supported Customer Service team by guiding clients through form submissions
• Responded to general inquiries professionally
• Conducted mandatory biometric registration and digital account activation for new members
• Securely captured fingerprints and verified supporting documentation
• Maintained regulatory compliance
• Generated and presented official member contribution statements
• Ensured high standards of data accuracy and clarity in member communications
• Received and processed banking-related documents including cheques and payment confirmations
• Ensured proper documentation and delivery to relevant departments
• Prepared daily activity reports to document learning progress

Diploma in Information and Communication Technology (ICT) – Mully College (2025-07)

KCSE – Mully Children's Family Home (2022-11)

Primary Education – Mully Children's Family Home