Lily Mukei

Experienced and versatile Administrative, ICT, and Customer Service Professional with over 12 years of progressive experience in reception, office administration, ICT support, and customer relations across education, hospitality, insurance, and corporate environments. Highly skilled in front office operations, digital records management, IT support, and office coordination, with strong ability to manage multiple responsibilities in fast-paced environments. Proficient in MS Office, graphic design tools, and digital systems, with a proven record of improving office efficiency, customer experience, and workflow organization.

Reliable, detail-oriented, and adaptable with strong communication skills and a commitment to excellence in administrative and ICT support roles.

Administrative Assistant / Receptionist / ICT Support at Rifkins College (2025-08 – Present)

• Provide executive administrative support to management and academic departments
• Manage student and staff records, databases, and filing systems
• Handle front desk operations, inquiries, and communication flow
• Coordinate meetings, academic calendars, and institutional events
• Support ICT functions including system troubleshooting and digital documentation
• Prepare reports, correspondence, and official documentation
• Assist in financial tracking, requisitions, and procurement processes

Secretary / Receptionist at Maville Academy (2025-05 – 2025-08)

• Managed front office operations and professional visitor handling
• Maintained student records and administrative documentation
• Scheduled meetings, school events, and staff coordination
• Improved efficiency through digital filing systems and record organization

Freelancer at Freelancer – Admin, ICT & Content Creator (2020-09 – 2025-05)

• Provided virtual administrative support and email management for SMEs
• Designed marketing materials and business documents using Canva and Photoshop
• Delivered ICT support, troubleshooting, and computer training
• Managed client communication and customer service remotely

Receptionist at Our Lady Mother Hotel (2019 – 2020)

• Managed guest check-ins, reservations, and billing processes
• Handled customer inquiries and resolved complaints professionally
• Coordinated with housekeeping and maintenance teams
• Maintained accurate guest records and front office operations

Receptionist / Underwriter / IT Support Officer at Levites Reinsurance & Walawi Insurance (2015-01 – 2015-05)

• Managed switchboard, reception duties, and client communication
• Processed insurance policies, renewals, and claims documentation
• Provided ICT support and maintained office systems and equipment

Sales & Marketing Representative at Jubilee Insurance Company (2013 – 2014)

• Sold insurance products and maintained client relationships
• Achieved sales targets through strategic customer engagement
• Developed marketing presentations and client proposals

Secretary / Receptionist / Storekeeper at The Queens Ministry International (2011 – 2013)

• Managed administrative duties, correspondence, and scheduling
• Handled inventory, petty cash, and church logistics
• Coordinated events and ministry programs

Computer Tutor at Rural Aid Training Institute & Rifkins Business College (2008 – 2011)

Receptionist / Operator / Storekeeper at Gilberx Electro-Services (2008 – 2011)

Project Coordinator at Kenya Red Cross (2008 – 2011)

Youth Program Coordinator & IT Trainer at Youth Program (2008 – 2011)

Diploma in Information Technology & Programming – Kenya Christian Industrial Training Institute (2008 – 2010)

Certificate in Cisco Networking – KCITI

Certificate in Office Management & Computer Applications – Rifkins College