Naomi Jelimo
ICT and Administrative Support Professional
About
Motivated ICT and administrative support professional with hands-on experience from an ICT attachment and internship in Baringo County Assembly, and currently working as a Cyber Café Attendant. Skilled in computer applications, data entry, customer service, digital services, and basic troubleshooting. Reliable, detail-oriented, and committed to delivering efficient service in both ICT and administrative environments.
Experience
Customer care chat-support - M-KOPA
(2026-01)
- Respond to customer inquiries through live chat in a prompt and professional manner.
- Providing accurate information about products, services, and company policies.
- Resolving customer complaints and technical issues efficiently.
- Escalation of complex issues to the relevant department when necessary.
- Handling multiple chats simultaneously while maintaining quality responses.
- Recording and update customer information in CRM systems.
- Following communication guidelines, scripts, and service standards.
- Maintaining customer confidentiality and data protection standards.
Cyber Cafe Attendant - Vero cyber Umoja - Nairobi
(2025-09 - 2025-12)
- Provide ICT and digital services including printing, scanning, photocopying, data entry, laminating, and document editing.
- Assisted customers with eCitizen services, KRA tasks, job applications, email creation, and government online processes.
- Handled cash transactions and maintain accurate daily records.
- Provided technical assistance and troubleshoot basic computer or network issues.
- Maintained cleanliness and order of the computer stations and service area.
ICT Intern - Baringo County Assembly – ICT Department
(2024-09 - 2025-09)
- Assisted with computer maintenance, software installation, and troubleshooting.
- Supported staff in solving basic ICT challenges and system-related issues.
- Assisted with filing, document preparation, and maintaining administrative records.
- Participated in network support tasks such as updating systems, device configuration, and connecting workstations.
- Helped organize departmental operations, meetings, and documentation.
ICT Attachment Student - Baringo County Assembly – ICT Department
(2022-04 - 2022-06)
- Performed data entry and updated electronic records.
- Assisted with ICT support tasks including printer configuration and software installation.
- Handled office duties such as scanning, photocopying, typing, and organizing departmental documents.
- Provided helpdesk support to staff and responded to basic ICT enquiries.
Education
Bachelor of Business Information Technology (BBIT) - Business Information Technology - Taita Taveta University (2012 - 2016)
Kenya Certificate of Secondary Education (KCSE) - Tabagon Girl Secondary School (2014 - 2017)
