Linda Akello

I am a highly experienced Office administrator with 5+ years of experience in providing excellent customer service to guests and visitors, handling front office operations, managing complex documentation, and efficiently resolving customer complaints. I have strong interpersonal, organizational, and communication skills, which I have used to handle multiple tasks with the utmost professionalism. I have extensive knowledge and experience in both administrative and customer service roles, and I am motivated to serve customers with the utmost level of accuracy and attention to detail.

PAN AFRICAN INSTITUTE OF MANAGEMENT & GOVERNANCE LTD

2021– 2023: Administrative officer

Key Responsibilities

• Ensure guests are greeted warmly upon arrival and assisted with any needs.
• Ensure front desk and lobby areas are tidy and presentable.
• Handle guest complaints and inquiries in a professional manner.
• Ensure all customer service standards are met.
• Prepare weekly reports and other reports as needed.
• Receive and direct visitors to the appropriate persons or office.
• Answer, screen, and forward incoming phone calls.
• Provide basic and accurate information in-person and via phone/email.
• Receive, sort, and distribute daily mail and deliveries.
• Order front office supplies and keep inventory of stock.
• Manage petty cash and be able to do proper reconciliation.
• Coordinating conference room meetings
• Setup and maintain office files and record systems.
• Attending to clients queries both on phone and by email
• Printing, photocopying, laminating, binding, scanning and typing.

2018 - 2021: Front Office/Marketing Personnel 

Duties and Responsibilities

• In Charge of hotel marketing operations
• In Charge of front office operations
• Handling daily clients complains and compliments
• Handling clients incoming calls, messages and emails 
• Receiving and making clients reservations
• Overseeing client’s check-ins and check out.
• Ensuring the tidiness of the hotel front office area.
• Ensuring Clients comfort and satisfaction in the hotel by offering quality customer service 
• In charge of hotel social media and Search engine marketing
• Making follow up on clients for a repeat business

Duties and Responsibilities

• In charge of all front office operations Answering Calls, 
• Taking Messages and Handling Correspondence
• Maintaining Diaries and Arranging Appointments
• Typing, Preparing and Collating Reports
• Filing office documents manually and electronically 
• Organizing and Servicing Meetings (Producing Agendas and Taking Minutes)
• Managing Databases
• Prioritizing Workloads
• Implementing New Procedures and Administrative Systems
• Liaising with Relevant Organizations and Clients
• Coordinating Mailshots and Similar Publicity Tasks
• Logging or Processing Bills and expenses
• Marketing company products via email and phone calls.
• Follow up on clients

• 2008-2010: Diploma in Customer Service. (Regional Institute of Business Management) Distinction 
• 2008-2010: Diploma in Basic accounts. Regional Institute of Business Management) Credit 
• 2008-2010: Diploma in Front Office Operations and Administrations. (Regional Institute of Business Management)