Lisa Atsenga

A dynamic hospitality professional with cross-functional expertise spanning housekeeping, laundry operations, food & beverage, and sales roles. Proven track record of boosting operational efficiency and elevating guest satisfaction in high-volume, luxury environments. Thrives under pressure with a calm, solutions-oriented mindset, delivering seamless front-of-house service while maintaining impeccable back-of-house standards.

Kitchen Steward - Fogo Gaucho

(2026-01)

• Kitchen Support: Streamlined back-of-house workflow by organizing culinary equipment and ensuring 100% availability of sanitized tools for chefs
• Sanitation & Safety: Managed waste disposal, recycling, and deep-cleaning protocols in full compliance with local health and safety standards
• Operational Assistance: Supported kitchen staff with basic prep and duties while maintaining a high-standard, hazard-free working area

Sales Agent - Impact Communications

(2025-06 - 2025-12)

• Sales & Promotion: Prospected new clients and upsold core services to expand existing account value
• Client Retention: Built and managed strong long-term relationships to secure repeat business and word-of-mouth referrals
• Customer Relations: Served as the primary point of contact for inquiries, resolving complex complaints efficiently to maximize guest satisfaction

Laundry Room Attendant - Fairmont Mount Kenya Safari Club

(2025-02 - 2025-06)

• Equipment & Operations: Operated heavy-duty industrial laundry equipment safely while maximizing daily output
• Inventory Control: Managed stock levels for laundry supplies and staff uniforms, conducting routine audits and reorders
• Garment Care & Detail: Handled precision mending duties (hemming, button replacements, fabric repairs) to extend uniform life spans and maintain immaculate presentation
• Quality Assurance: Maintained strict hygiene and sanitation protocols aligned with luxury hospitality standards

Housekeeping Intern - Fairmont Mount Kenya Safari Club

(2024-08 - 2025-02)

• Room Attendance & Quality: Conducted thorough room turnover and detail-oriented amenity setups adhering to strict brand specifications
• Cross-Departmental Support: Coordinated daily operations between housekeeping, maintenance, and front desk units to elevate the overall guest experience
• Property Maintenance: Conducted continuous room inspections and reported hazards or defects promptly to preserve facility standards

Food & Beverage Trainee - Mövenpick Hotels & Resorts

(2024-01 - 2024-01)

• Dining & Event Operations: Executed floor setups, order taking, and table service for both regular dining shifts and high-end private events
• In-Room Dining Support: Managed end-to-end room service operations, prioritizing order accuracy and prompt delivery
• Sanitation & Efficiency: Enforced strict food safety standards and streamlined table turnover times to minimize guest wait times

Field Interviewer - African Social Change & Health Development

(2023-12 - 2023-12)

• Field Data Collection: Administered structured in-person questionnaires while following precise research methodologies and compliance guidelines.
• Data Processing & Management: Systematically collected, organized, and coded large data sets to prepare clean inputs for statistical modeling.
• Analysis & Confidentiality: Conducted univariate and descriptive data analysis while applying strict quality control and data protection measures.

Certificate - Hospitality Management - Kibondeni College (2022-08 - 2024-07)

Hospitality Apprentice Program - Kianda Catering Department (2022-05 - 2022-08)