Lydia Ralak
Customer Care Associate
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About
I have worked as a customer care agent for 7 years. I am hardworking, honest, self-motivated individual with sound verbal and written communication skills. Being a skilled communicator, I bear keen insight into the needs and views of others listening, identifying issues or problem areas, and coming up with solutions.
A proactive individual with a logical approach to challenges, accountable, market driven, job focused, goal oriented and flexible in that I can adapt to different positions and role.
Experience
15th July 2021 to Date SunCulture Kenya Limited Telesales/Customer service Agent
-Contacting potential or existing customers, businesses, or groups to give them correct information about SunCulture products using the product knowledge.
-Explaining technical products features and answers customer questions about SunCulture products.
Assiting with the products billing and handling of billing inquiries.
-Generating own leads and ensuring I have a robust pipeline of potential customers at all times.
-Being versatile in making extensive outbound calls that meet the organizations KPIs.
-Following up on dispatch issues.
-Adjusting sales scripts to better target the needs and interests of specific individuals.
-Responding to correspondence from customers on both mails, direct messages and phone and follow up initial sales contacts.
-Creating a sense of urgency among potential customers in order to for them to see the need to purchase sooner than later.
March 2016 to June 2021 Azuri Solar Technologies Limited Telesales Agent/
Customer Care Representative Contacted potential and existing customers
Quoted our prices to the customers.
Directed prospects to the field sales team
Welcomed and registered New customers
Handled customer queries and did troubleshooting
Handled the field team issues and answered incoming calls from clients
Provided product and service information to customers
Processed orders, forms, and applications
Documented all call information
Follow up customer calls where necessary
Collected debts
2008 to 2016 Salina Transporters/Office Clerk
Making and receiving calls.
Making payment vouchers.
Handling of petty cash.
Calculation of monthly returns of each truck.
Calculation of diesel consumption
Sales and marketing of the product.
Writing formal letters.
Cleaning of the office.
Making office tea
Education
Kenya Institute of Management(KIM) Jan 2012-Dec 2012 Awarded Certificate in Business Management
Techmate Solutions Sept 2008-Dec 2008 Awarded Certificate in Information and Communication Technology (ICT) Engineering
Africa Centre for Women in Information and Communication technology(ACWICT) Jan 2008-April 2008 Awarded Certificate in Information and Communication Technology,Entrepreneurship Skills and Life skills
