Effie Ochieng

Customer Care Associate

Talent

NairobiMember since June 23, 2026

Client relationship management and rapport-buildingClear verbal and written communicationProblem-solving and issue resolution under pressureAttention to detail and accurate documentationComputer literacyGeneral office softwareTime managementDiscretion and confidentiality

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About

Detail-oriented, personable professional with over 5 years of administrative and client-facing experience in fast-paced offices. Recognized by employers for reliability, discretion, and strong rapport with clients and colleagues. Skilled at managing competing priorities under pressure and communicating clearly with diverse audiences. Seeking to bring these strengths to a Customer Care Associate role.

Experience

Company Secretary - Philmark System Services Ltd. - Nairobi, Kenya

(2015-04 - 2017-12)

Served as the primary point of contact for a large and varied client base, consistently praised by management as tremendously friendly and well-liked by clients and colleagues.
Provided day-to-day administrative and coordination support to a unit of executives, handling client queries and requests efficiently and professionally.
Maintained accurate records and correspondence, contributing to being recognised as the top-performing secretary in the company.
Balanced multiple responsibilities under deadline pressure while maintaining a consistently positive, solution-focused approach.

Intern, Supply Chain Management Office - The Judiciary of Kenya - Nairobi, Kenya

(2019-05 - 2019-07)

Supported the Procurement Department with administrative tasks, requiring accuracy, punctuality, and minimal supervision.
Communicated proactively with staff across departments to keep procurement processes on track.

Secretary - Maphicon General Contractors Ltd. - Nairobi, Kenya

(2019-01 - 2020-12)

Managed front-office communications and client correspondence, ensuring queries were addressed promptly and professionally.
Organized documentation and schedules to support smooth day-to-day operations.

Peer Counsellor & Social Worker - ACK St. Monica's Church - Nairobi, Kenya

(2014-01 - 2015-12)

Provided empathetic, one-on-one support to individuals, developing strong active-listening and conflict-resolution skills directly applicable to customer care.