Madga Mark

An enthusiastic IT support technician is looking for a new job in a vibrant, growth-oriented firm that is committed to fostering an excellent customer experience and a positive work environment. I offer attention to detail and a commitment to technical progress to every assignment thanks to my experience handling networking issues, implementing new software, installing new hardware, and handling user issues.

Rocham Enterprises LTD.

MARCH 2020 – NOVEMBER 2020

ICT SUPPORT INTERN

Duties

• Responsible for end-user desktop support, and the maintenance of servers and other networked devices.
• Advised staff and Members on their use of standard IT applications
• Setting up workstations with computers and necessary peripheral devices
• Develop and maintain local networks in ways that optimize performance.
• Maintain records/logs of repairs and fixes and maintenance schedule

June 2021 – May 2022

ICT TECHNICIAN

Duties

• Responsible for end-user desktop support, and the maintenance of servers and other networked devices.
• Updates the register of IT assets and contributed to audits of IT licensing arrangements.
• Coordinated IT equipment bookings and maintained equipment in a suitable condition for loan.
• Provide remote and on-site support for all desktop and network related issues, for hundreds of managed services business clients.
• Checking computer hardware (HDD, mouse, keyboards etc.) to ensure functionality
• Installing and configuring appropriate software and functions according to specifications
• Ensure security and privacy of networks and computer systems

BSc. Applied Computer Science

Minor in Psychology

United States International University

Fall 2018 – Summer 2022