Retail Operational Excellence & Training Manager at Vivo Energy Kenya (Shell Licensee) (2020-08 – 2024-05)
Provided strategic leadership in managing daily operations of a national retail network with over 300 service stations, ensuring effective planning and execution across marketing, operations, and compliance.
- Provide strategic leadership in managing daily operations of a national retail network with over 300 service stations, ensuring effective planning and execution across marketing, operations, and compliance.
- Coordinate support functions and sales teams to optimize initiatives, including marketing programs, operational policies, and industry requirements.
- Drive retail growth through strategic product planning and marketing, collaborating with sales, marketing, and supply chain teams to address cross-functional issues and enhance sales performance.
- Design, develop, and execute SOPs and policies, staying abreast of industry practices to ensure operational excellence and compliance.
- Oversee procurement and supply chain management, including budget allocation, pricing strategies, and financial performance, while identifying and pursuing growth opportunities.
- Manage and allocate budgets effectively to support operational needs, including pricing, discounts, and overall financial performance.
- Lead recruitment, selection, and training for Territory Managers, Retailers, and site staff, ensuring high standards in staff training and development.
- Foster a strong Health, Safety, and Security culture within Retail Sales & Operations, and implement training programs aligned with Vivo Energy and Shell global standards.
- Execute customer excellence strategies including Voice of Customer, Net Promoter Score initiatives, and other customer experience programs.
Food Services Manager at Vivo Energy Kenya (Shell Licensee Africa) (2019-09 – 2020-08)
Trained and supported Territory Managers and dealers to enhance profitability and expertise in food services; developed and applied comprehensive Training and Operations manuals for food outlets.
- Trained and supported Territory Managers and dealers to enhance profitability and expertise in food services; developed and applied comprehensive Training and Operations manuals for food outlets.
- Ensured partner compliance with operational standards across product development, training, logistics, and quality assurance; managed quality through evaluations, audits, and surveys.
- Negotiated and managed alliances with food partners; oversaw contract adherence and optimized the partner portfolio for increased value.
- Tracked, analyzed, and managed P&L data to drive profitability, address performance gaps, and implement corrective actions to exceed growth targets; ensured compliance with health, safety, and environmental standards.
Group General Manager at Mama Rocks Burgers Kitchen Ltd (2017-06 – 2019-10)
Developed and executed strategic plans to enhance productivity and drive organizational growth, including process improvement and implementation of innovative changes.
- Developed and executed strategic plans to enhance productivity and drive organizational growth, including process improvement and implementation of innovative changes.
- Enhanced organizational effectiveness by developing streamlined processes, supervising employees, fostering a highly motivational work environment, and implementing best practices.
- Identified and pursued expansion opportunities by building new business relationships and exploring new markets.
- Planned and managed budgets, ensuring execution within GP margins; handled multimillion-dollar P&L interpretation, supplier management, and vendor sourcing.
- Oversaw operational and financial performance, ensuring alignment with strategic goals and optimizing resource allocation.
- Monitored industry trends and competitor activities to adapt strategies and maintain a competitive edge.
- Fostered a strong customer service culture and implemented strategies to enhance guest satisfaction and loyalty.
General Manager - Business Development at Tamarind Group (Carnivore, Roast House, Tamambo) (2015-04 – 2017-05)
Enhanced brand awareness by overseeing marketing campaigns and driving membership acquisitions and business development.
- Enhanced brand awareness by overseeing marketing campaigns and driving membership acquisitions and business development.
- Developed value-added solutions by analyzing customer marketplace trends and industry developments.
- Streamlined operational efficiencies by recommending and implementing knowledge-based processes and procedures.
- Assessed financial statements and P&L reports to evaluate business performance, develop targeted improvements, and implement necessary changes.
- Conducted SWOT analysis to formulate and execute business plans aimed at achieving established quotas.
- Utilized data to identify key products, services, and customers, creating innovative sales and marketing strategies that drove significant growth.
Food and Beverage Manager at Andrews Apart Hotel & Alan Bobbe's Bistro (2014-01 – 2015-02)
Food and Beverage Manager
Multi-Unit Restaurant Manager (Contract) at Liberty Eagle Holdings T/A Subway Restaurants (2012-07 – 2013-10)
Multi-Unit Restaurant Manager managing operations across multiple locations
Restaurant Manager at Famous Brands T/A Steers & Debonairs (2010-01 – 2012-05)
Restaurant Manager
