Mandy Liy

Highly organized Administrative and Office Support Professional with over 20 years of progressive experience in office administration, executive support, records management, procurement support, customer service, and office operations. Proven ability to coordinate meetings and travel arrangements, maintain efficient filing systems, prepare reports and correspondence, manage office communications, and support procurement and inventory functions. Experienced in handling confidential information, maintaining administrative records, and supporting senior management in fast-paced environments.

Proficient in Microsoft Office Suite, Google Workspace, and database management systems, with excellent organizational, communication, and multitasking abilities.

Senior Office Administrator at Deona Enterprises / NATU Consultants Ltd / Nature's Dew Spa, Salon & Barbershop (2018-01 – Present)

Improved office efficiency through organized records management and effective coordination of administrative processes.

• Coordinated executive schedules, meetings, workshops, and appointments.
• Maintained administrative records, contracts, licenses, and filing systems.
• Prepared reports, letters, presentations, and official correspondence.
• Managed incoming telephone calls, emails, and visitor inquiries.
• Coordinated travel arrangements, accommodation bookings, and logistics support.
• Supported procurement processes and maintained supplier records.
• Monitored office supplies and inventory levels and initiated replenishment.
• Maintained financial records, invoices, and expenditure tracking.
• Supported recruitment, onboarding, and employee documentation.
• Maintained confidential organizational records and ensured compliance.

Administrative Supervisor at Casuarina Nomad Ltd (2017-01 – 2018-12)

• Supervised daily office operations and administrative activities.
• Coordinated office communications and workflow management.
• Maintained administrative reports and vendor relationships.
• Supported financial administration and expenditure monitoring.
• Coordinated recruitment logistics and interview scheduling.

Executive Secretary / Administrative Assistant at Oaks Management Ltd (2004-01 – 2015-12)

• Provided administrative and executive support to senior management.
• Coordinated meetings, appointments, and official events.
• Prepared management reports and correspondence.
• Maintained confidential personnel and organizational records.
• Coordinated communication between management and stakeholders.
• Supported office administration and records management activities.

Sales Assistant/Cashier at Degustibus Ltd (2015-01 – 2016-12)

• Provided excellent customer service.
• Managed cash handling and stock records.
• Assisted with inventory management.

Office Assistant at Upstream Computers (2000-01 – 2002-12)

• Managed filing systems and office correspondence.
• Supported data entry and administrative duties.

Secretary/Documentalist at Kenya Agricultural Research and Livestock Organisation (KARLO) (1995-01 – 1998-12)

• Maintained records and documentation systems.
• Prepared reports and correspondence.
• Supported office administration functions.

Diploma in Management – Kenya Institute of Management (2010-01 – 2012-12)

Secretarial Studies in Secretarial Studies (Single Subject Studies) – Mombasa Polytechnic (1992-01 – 1994-12)