Maria Ngila

Articulate, confident and persuasive professional with experience in customer service, interactive resource management, cargo documentation, port-clerk operations and ICT-related administration. Skilled in tracking and updating container information, coordinating cargo verification and clearance, handling customer enquiries, preparing operational reports, managing system users and supporting daily office operations. Known for professional communication, accurate information handling and effective coordination with clients, shipping-line stakeholders, customs and transport teams.

Customer Service Representative at Interactive Resource Management (I.R.M.) (2022-03 – Present)

• Tracking containers through the system and advising clients on current shipment status.
• Updating container details accurately in the company system and maintaining reliable records.
• Checking customer documents handled at the counter against mandatory requirements.
• Providing accurate information to clients in person and by telephone using professional service etiquette.
• Authorizing cargo verification and supporting customs clearance processes.
• Preparing and sending accurate daily reports to the relevant shipping-line stakeholders.
• Sharing daily stock reports with KRA and Syokimau ICD management.
• Receiving and attending to telephone calls promptly while maintaining professional communication standards.

Port Clerk Operations at Pentagon Freight Forwarders (2021-08 – 2022-03)

• Coordinating container allocation and transfer to the verification area.
• Supporting verification activities with customs officers and other agencies involved in cargo clearance.
• Following up on KRA and KEBS procedures to promote effective and timely clearance of cargo.
• Ensuring relevant invoices are settled and containers are released by KRA and KPA.
• Coordinating with assigned transporters for container loading immediately after cargo release to minimize unnecessary charges.

Attachment at Jonerics Cargo Forwarders Ltd (2022-01 – 2022-01)

• Supported day-to-day cargo and freight-forwarding operations while gaining practical exposure to the industry.
• Worked under supervision and assisted with operational coordination and customer-related activities.

Head Office Assistant / Secretary at MK Haji Communications Limited (2008-11 – 2009-07)

• Managing float transfers through the company website.
• Monitoring and managing float balances and related transactions.
• Creating and unlocking secondary users on the system.
• Running operational reports to support office administration and monitoring.

Office / Communications Support at MK Haji Communications Limited (2008-08 – 2009-07)

• Provided administrative and communication support within the head-office environment.
• Assisted with system-based transactions, records and routine office coordination.

K.C.S.E – Waita Secondary School (2004 – 2005)

Secondary Education – Mutito Girl's Secondary School (2001 – 2003)

K.C.P.E – Mikuyuni Primary School (1991 – 2000)

Primary Education – Moi Barracks Primary School (1990 – 1991)