Mariam Said
Customer Care Representative
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About
Responsible and experienced customer service representative eager to be part of the world's best company.
Experience
Brand Ambassador 01/2020 to Current
Botanique Naturelle – Nairobi, Brand Ambassador
Social media marketing of their products and services.
Events organizing.
Assisting in products review.
Representing the brand positively and word of mouth marketing.· Introducing new products to the market.
Online sales.
Sales Executive 01/2016 to 03/2021
Sensations Limited – Nairobi
Welcoming customers.
Selling sports wear, shoes and equipment.
Up selling ,close selling and suggestive selling.
Offering good customer experience.
Stock taking and record keeping.
Closing a sale.
Education
Virtual Assistant
(Online Classes)
Units Covered
Customer service.
Social media management.
Online marketing.
Appointment scheduling.
Calendar management.
Email account handling.
Travel bookings.
Data entry.
College Diploma: Diploma in Cabin Crew and Customer Service Sep 2014
Nairobi Aviation College - Nairobi
Units covered
Customer service.
Cabin crew.
Travel knowledge.
Hospitality Management.
Restaurant service.
