Marion

I am a motivated and detail oriented individual with a background in civil engineering and experience in customer care services, skilled in communication, organization and administrative support. Seeking an Executive role to support executives in scheduling, coordination and daily operations.

Customer Care Representative at Agip Communications Limited (2022-01 – 2023-12)

• Handled customer inquiries through phone, email, and chat
• Provided clear and professional communication to solve issues
• Maintained accurate records of customer interactions
• Developed strong communication and problem-solving skills
• Worked in a fast-paced environment requiring patience and efficiency

Pharmacy Assistant at Mona WhitePharm (2021-01 – 2022-12)

• Organized and tracked stock records and assisted with inventory management
• Developed strong communication, attention to detail, and organizational skills
• Followed procedure to ensure accuracy, safety and efficiency in daily operations
• Supported the dispensing process under supervision, ensuring accuracy and attention to detail

Virtual Assistant at Self-directed (2025-01 – Present)

• Developed administrative and remote executive support skills
• Organized tasks and workflows using Trello boards
• Equipped myself with AI tools used by Virtual Assistant
• Managed simulated executive email inbox and drafted professional responses

Diploma in Civil Engineering – Kiambu National Polytechnic (2023-01 – 2026-12)