Mark Kipchumba

I am a highly motivated and results-oriented customer service agent with about 3 years of experience in customer service. Adept at responding to customer inquiries and providing exceptional customer service regarding to product and service information. I am seeking a challenging position where I can use my skills and experience to make a significant contribution to the company's success.

Listened to the customers concerns and diffused frustration by providing the customer with options and solutions. Developed a strong product and customer service knowledge base on a continuous basis to help drive sales and provide options and vale to the customers

I managed to complete my university education at JKUAT, where I got enrolled in September 2016. I pursued a Bachelor's degree in Mass Communication and specialized in Public Relations and graduated in November 2021.