Mark Mutua

As an expert at Customer Relations as well as juggling roles in finance and accounting, I would love an opportunity to further exercise my skills as I contribute to the positive growth of the organization. I believe that this position is an extension of the roles I have handled on a day-to-day basis and I am confident that it will benefit from my extensive experience.

Customer Service Executive

Silver Dean Group; November 2021 to March 2022

Duties and Responsibilities

• Following up on delinquencies and making sure they are converted/ paid.
• Handling collections according to any collection bucket assigned by the supervisor.
• Solving any customer issues and directing customers to Service Centers where they can get help. 
• Handling telesales when a customer inquires about a certain product. 
• Escalating issues to management and supervisors for solving.
• Handling all customer inquiries made through call.

Duties and Responsibilities

• Prepared bank reconciliation statements on a weekly, monthly, quarterly and annual basis,
• Handled the preparation and generation of financial orders (FO21, FO17 and FO22) for revenue and expenditure reports.
• Posted transactions on the Judicial Financial Management Information system (JFMIS).
• Prepared the monthly financial reports as directed by the supervisor.
• Processed deposit refunds to individuals as directed by the chief magistrate.
• Prepared payment vouchers online among other duties as directed by the supervisor.

Water Resources Authority (WRA); July to September 2018

Duties and Responsibilities

• Preparation of payment vouchers and the preparation of bank reconciliation statements. 
• Compilation of revenue and expenditure reports.
• Preparation, preparation of petty cash vouchers.
• Filed financial documents. 
• Processed imprest applications and surrenders.
• Updated books of accounts including cashbooks and ledgers.
• Updated financial data using the Navision system.
• Participated in procurement procedures at the regional office

• Enumerator; Kenya National Bureau of Statistics (KNBS), August 2019.

• Bachelor of Commerce (Accounting Option)- The Cooperative University of Kenya, Nairobi; 2015 to 2019.