Martha Muthoni

I hold a bachelor’s degree in Arts from The University of Nairobi. I have an in depth knowledge and understanding of Economics, Sociology, data analysis using advanced excel, stata, google forms and statistiscal packages for social scientists and I’m proficient in computer skills and assure you of my utmost dedication towards work. I’m equipped with leadership qualities, teamwork, customer service and marketing skills.

I’m looking forward to working in an environment where I can explore and develop my career in relating well with others.Looking forward to an opportunity to build upon my experience and skills. My education and motivation to excel will make me an asset to your organization.I’m looking forward to working in an environment where I can explore and develop my career in Customer Service, Research Skills, Leadership Skills and relating well with others

21st July 2021 – Up to Date : Call Center International 

Position : M-KOPA Solar Customer Service Representative

Duties

 Provide clear, accurate, timely and professional communications to callers in a courteous manner

 Ensure data accuracy by following verification procedures

 Accurate dispositioning of calls and reporting

 Forward all filled claims to the appropriate department for handling and investigation

23rd May 2020 - 8th June 2021 : Quest Holdings Limited

Position : M-shwari Debt Collection Officer/ Customer Service 

Duties 

 Discuss payment options with customers to ensure prompt payment of their loans

 Enhancing professionalism, courtesy and diligence while communicating with the customer

 Customers engagement and education on ongoing market campaigns

 Keep track of assigned accounts to identify outstanding debts

 Investigate and resolve any discrepancies arising from the debtors

 Update account status on database regularly

22nd May 2019 – 23rd April 2020 : Gaso Smith Kline (GSK) 

Position : Brand Ambassador

Duties

 Creating awareness on Sensodyne toothpaste and testing the customers’ gum sensitivity

 To recruit more customers into the product and maintain those who already know about the product

 Increasing the customers’ market share by generally creating sensitivity awareness thus translating to higher sales

3RD Nov 2018 – 19th July 2019 : Teachers Service Commission 

Position : Data Entry Clerk

Duties

 prepare, sort documents, identify and interpret data to be entered as identified and instructed

 compare data entered with source documents or re-enter data in verification to detect errors

 ensuring all targets are achieved and sustained

2014 - 2018 : THE UNIVERSITY OF NAIROBI

Bachelor of Arts, Economics and Sociology, Second class honors (Upper Division)

2009 - 2012 : ANESTAR PRECIOUS GIRLS SECONDARY SCHOOL

KCSE B (plain) 61 points

2001 - 2008 : GLAMA PREPARATORY SCHOOL

KCPE 303 Marks