Marvin Thiga

Results-oriented retail operations leader with 5+ years of experience in inventory management, store operations, and team leadership. Proven track record of optimizing stock accuracy and supporting sales growth in high-volume environments. Strong background in financial controls (CPA Section IV certified) and data-driven decision-making using ERP systems and advanced Excel.

Demonstrated ability to enhance customer satisfaction and store performance through efficient processes, staff training, and service excellence.

Senior Inventory & Forklift Operations Officer - Watervale Investments Ltd - Nairobi, Kenya

(2023-10)

• Supervise daily inventory and yard operations, coordinating product receipt, storage, picking, and distribution to support store restocking and supply chain needs.
• Manage cycle counts and physical inventories, maintaining 98%+ stock accuracy by quickly investigating discrepancies and implementing corrective actions.
• Prepare detailed operational and variance reports each month, enabling cross-functional teams (procurement, sales) to make informed inventory and sales planning decisions.
• Lead and coach 10+ warehouse and forklift operators, assigning tasks, monitoring performance, and providing training on safety procedures and standard operating processes.
• Enforce safety protocols, conducting toolbox talks and inspections to ensure a hazard-free environment; recorded zero safety incidents under supervision.
• Coordinate with transporters, suppliers, and store managers to ensure on-time deliveries and resolve issues, maintaining high levels of service continuity and customer satisfaction.

Warehousing & Inventory Officer - Greenlife Crop Protection Africa Ltd - Nairobi, Kenya

(2020-02 - 2023-07)

• Managed receipt, storage, and dispatch of inventory in a high-volume facility, ensuring timely order fulfillment and minimal stockouts for retail outlets.
• Implemented a new warehouse layout and picking process, reducing average order turnaround time by 20% and decreasing picking errors by improving workflow efficiency.
• Conducted regular cycle counts and annual stock takes, reducing inventory variance by 30% and maintaining audit-ready records.
• Generated operational and variance reports to support procurement and sales teams, aligning inventory levels with seasonal demand and sales forecasts.
• Collaborated with internal and external auditors, providing traceable documentation and addressing compliance queries to achieve clean audit findings.
• Supported customer service teams by ensuring product availability and accurate stock information, contributing to improved service delivery and sales support.

Bachelor of Arts - Economics & Sociology - Egerton University