Dancan Nambute

Results-driven Retail Operations and Team Leadership professional with 5+ years of progressive experience managing retail operations, sales performance, inventory, customer relationships, field teams, and operational processes. Experienced in leading teams, setting and monitoring performance targets, managing stock and ordering processes, improving customer experience, and using data to identify operational challenges and opportunities. Currently serving as a Tupande Zone Supervisor, overseeing retail operations across multiple outlets and leading teams to achieve sales, credit, repayment, customer and operational targets.

Proven record of strong performance, including recognition as Top Zone Supervisor in Kenya and Mt.

Kenya

Region in 2024 and achieving 120% of credit targets. Highly adaptable and comfortable learning new systems, with hands-on experience using Odoo ERP, SAP, WMS, Erply, FieldPro, CommCare, Power BI and Google Sheets.

Tupande Zone Supervisor - Tupande / One Acre Fund

(2023-06)

Lead retail and field operations across a designated zone, managing sales performance, inventory, customer service, credit, repayment and team execution.

• Manage day-to-day performance of retail outlets, ensuring effective execution of sales, inventory, merchandising, customer service and operational activities.
• Lead and coach Duka Assistants and Tupande Agents, providing regular performance support, training and accountability.
• Monitor sales, revenue, credit and repayment performance against targets and develop action plans to address performance gaps.
• Coordinate product forecasting, ordering, stock allocation and inventory management to support product availability and minimize stock-related challenges.
• Use operational and performance data to identify problems, investigate root causes and implement corrective actions.
• Monitor customer feedback and work with teams to resolve customer concerns and improve the overall customer experience.
• Coordinate with internal teams on product availability, logistics, distribution, pricing and other operational requirements.
• Support merchandising and product promotion initiatives to improve sales and customer awareness.
• Prepare performance updates and use tools such as Google Sheets, Power BI and ERP systems to track business indicators and support decision-making.
• Support recruitment, onboarding and development of team members to improve capability and performance.
• Maintain strong controls around inventory and retail operations, contributing to accurate stock management and reduced operational losses.
• Recognized as Top Zone Supervisor – Kenya and Top Zone Supervisor – Mt. Kenya Region in 2024.
• Achieved 120% of credit targets in Q1 and Q2.
• Managed competing operational priorities while maintaining focus on sales, customer service, repayment and team performance.

Duka Support Agent / Retail Operations Support - One Acre Fund / Tupande

(2022-01)

Supported retail outlet operations, customer engagement, sales, stock management and operational execution.

• Supported day-to-day Duka/store activities including customer service, sales, stock monitoring and product organization.
• Assisted with ordering, receiving, stock movement and inventory reconciliation.
• Supported customers in selecting appropriate products and provided information on product features, benefits and usage.
• Monitored sales performance and identified opportunities to improve product movement and revenue.
• Supported promotional activities and customer engagement initiatives.
• Worked closely with field and retail teams to ensure products were available when required.
• Helped maintain accurate operational records and reports using digital tools.
• Assisted in identifying stock discrepancies and operational issues and followed up on corrective actions.

Tupande Agent - Tupande

(2021 - 2022)

• Conducted customer engagement and product sales activities.
• Built strong relationships with customers and responded to customer needs and concerns.
• Supported product promotion and enrollment activities.
• Followed up with customers to support repayment and continued engagement.
• Collected and reported field information to support operational decisions.
• Worked toward individual and team sales and customer targets.

Diploma - Information and Communication Technology (ICT) - Kabare College