Collections Officer
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A passionate, results driven Individual with experience in Financial Services, Credit Control, Sales(FMCG) Fintech Industry and ,Customer Service Management(CSM). Excellent in performing Administrative Duties, Customer Service, debt collection and Customer Resolution, working with a team and Ensuring a company's Objective Key Results(OKRs) are accurately delivered.
I also enjoy swimming, travelling and reading books for leisure.
Worked in FMCG and fintech industries, midlevel and Management level
Proven track record of 100% improvement in credit sales of Consumer goods(FMCG) at Sokowatch Company as at 2021.
•Successfully Managed A team of 100 sales representatives in Nairobi and Mombasa at Sokowatch Limited thereby improving overall Sales of essential goods and services
•Consistently met 80% and above performance milestones and OKRs in the companies I have Worked for.
•Successfully handled over 100 customers’ accounts daily through phone calls in the Fintech industry.
•Resolved customers’ complaints while identifying problems and taking appropriate corrective action, increasing client retention ratio significantly
•Consistently met performance milestones in speed, accuracy, and volume
Bachelor's of Science degree in Tourism and Hospitality Management.
Knowledge on hotel management, customer service management, financial management and domestic and international tourism at large.
